Remote Fintech QA Engineer - Service Desk & Incidents

Jobgether SRL; France; Sur place; EUR 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Fully remote

Flexible CET hours

PTO 19 days

Résumé du poste

Jobgether SRL in France seeks a QA Engineer (Service Desk) to merge quality assurance with hands-on investigation in a fast-paced fintech setting. You will review customer-reported issues, reproduce them, and coordinate with developers to drive resolution across payment systems and web applications.

You will analyze APIs, logs, databases, and past incidents, collaborating with QA, developers, and business analysts to gather context and ensure reliable product behavior.

Qualifications

• 3+ years of manual and semi-automated testing of web-based applications.
• 2+ years of API testing, including authentication flows, error handling, requests/responses.
• Experience testing payment systems and transactional workflows.
• Frontend and backend architecture understanding.
• SQL for data validation and backend consistency.
• Familiarity with SDLC, STLC, Agile (Scrum/Kanban).
• Strong attention to detail and ability to identify UI issues.
• Proactive ownership and clear communication in a remote-first setup.

Responsabilités

• Investigate customer-reported bugs and incidents from report to resolution.
• Reproduce issues, identify root causes, and gather context for investigation.
• Analyze logs, API requests/responses, databases, and historical tickets to understand behavior.
• Collaborate with QA, developers, and analysts to gather information and drive resolution.
• Own assigned support cases and follow up with stakeholders until resolution.
• Distinguish defects, configuration, integration, data-related, or expected behavior.
• Validate fixes and perform regression testing to ensure no regressions.
• Produce clear bug reports with steps, evidence, and impact assessment.
• Maintain knowledge across documentation and support records for faster investigations.
• Identify recurring issues and suggest QA/process improvements.
• Provide quality insights to the software development lifecycle.

Connaissances

Manual testing

API testing

Payment systems

SQL

REST APIs

Agile/SDLC

Investigative skills

Communication

Outils

Postman

Swagger

TestRail

Xray

Chrome DevTools

Description du poste

Jobgether SRL in France seeks a QA Engineer (Service Desk) to merge quality assurance with hands-on investigation in a fast-paced fintech setting. You will review customer-reported issues, reproduce them, and coordinate with developers to drive resolution across payment systems and web applications.

You will analyze APIs, logs, databases, and past incidents, collaborating with QA, developers, and business analysts to gather context and ensure reliable product behavior.