Remote - Customer Support Specialist (English Speaking, EU Time zone)

Torrero; Grand Est; Remote; EUR 26.000 - 42.000; Vollzeit

Benefits dieser Stelle

Remote work (work from anywhere)

28 days off per year

Seniority leave

Career growth opportunities

Zusammenfassung

Torrero Ltd. in France is seeking a customer support specialist with English language skills, strong communication, and excellent organizational abilities. You will be part of an international team in a global company and enjoy a fast-paced, start-up culture with remote work options.

This full-time remote role offers growth, collaboration and flexible shifts. You will respond to live chat inquiries, identify needs, report product issues, and relay customer feedback to Product, Sales and

Qualifikationen

• Proficient in English and able to communicate clearly.
• Experience in customer support roles.
• Able to handle multiple tasks with high attention to detail.
• Flexible to work day, evening, night shifts and weekends.

Aufgaben

• Respond to incoming customer requests via live chat.
• Identify needs and help customers use features.
• Analyze and report product malfunctions.
• Follow up to resolve basic technical issues.
• Collect feedback for Product, Sales and Marketing teams.

Kenntnisse

English proficiency

Customer support experience

Communication skills

Teamwork

PC skills

Attention to detail

Multitasking

Flexible shifts

Jobbeschreibung

About the role:

We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.

If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.

You will be doing:

• Answer to incoming requests from customers via live chat
• Identify customer needs and help customers use specific features
• Analyze and reporting product malfunctions
• Follow up with customers to ensure their basic technical and product related issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

Your expertise to meet the requirement:

• You should be proficient in English language
• You must have work experience in customer support
• You must have excellent communication skills
• You should have strong teamwork skills
• You should have excellent PC skills
• You must have high attention to details
• You should have multi-tasking abilities
• You must be flexible to work indifferent shift schedules (day & evening & night) and on weekends

We appreciate:

• Ability to quickly and efficiently solve tasks
• Independence, responsibility, initiative, and keep attention to detail
• A flexible and systematic approach to solving complex problems
• Experience in sports betting/gambling industry is a plus

We offer:

• Remote work (work from anywhere)
• Competitive salary
• 28 days off per year
• Seniority leave
• Amicable work environment and supportive team members
• Full-time remote opportunity
• Real career opportunities and professional growth
• The great team across the world

Hiring Stages:

• Online Assessment
• Introductory Call
• Hiring Manager Round
• Reference check
• Offer letter