Remote Customer Success Manager – Tadaweb

TN France; France; À distance; EUR 40 000 - 80 000; Plein temps

Résumé du poste

Join an innovative tech company as a Remote Customer Success Manager, where you'll build relationships with users and empower them to maximize their impact using an advanced open-source platform. This role emphasizes trust, transparency, and customer success, allowing you to solve complex problems while exploring new technologies. With a focus on employee wellbeing and a vibrant company culture, this opportunity invites you to grow within a supportive environment that values your contributions and fosters a sense of community. If you're passionate about technology and customer success, this role is perfect for you.

Prestations

Inclusive social calendar

Family parties

Game nights

Holiday events

Team performance focus

Qualifications

• Experience with PAI collection and online investigations.
• Excited by technology and its potential for change.
• Ability to maintain a security clearance.

Responsabilités

• Build and maintain relationships with users and stakeholders.
• Train customers on the platform for maximum value.
• Act as the voice of the customer for internal teams.

Connaissances

Publicly Available Information (PAI)

OSINT/OSINF

Internet Investigations

Online Research

Product Demonstrations

Data Collection Ethics

Description du poste

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Remote Customer Success Manager – Tadaweb, France

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Client:

Jobspaddy

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

1c64529725ab

Job Views:

1

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Tadaweb is a scale-up technology company providing an open-source information platform that magnifies the impact of investigative, analytical, and operations teams. Over the past 11 years, Tadaweb has become a leader in the collection and enrichment of Publicly Available Information (PAI) to effectively scale our users’ impact. Our SaaS platform follows ethical principles and actively supports the implementation of customer policies.

We are recruiting for the position of a Customer Success Manager.

Scope of work:

• You will build and maintain relationships with our users and key customer stakeholders based on trust, transparency, and a commitment to their mission success.
• You will train and mentor our customers on our platform to deliver maximum value on open-source data collection and analysis.
• You will solve problems daily and assist customers with use cases that push technological boundaries.
• You act as the voice of the customer internally to communicate feedback and requests to a cross-functional product team.
• You will research, explore, and help implement new technologies to assist our customers.

Your profile:

• Experience with collection of Publicly Available Information (PAI), production of OSINT and/or OSINF, internet investigations, or thorough online research.
• Excited by technology and its potential as a catalyst for change.
• Comfortable preparing and delivering product demonstrations, training workshops, and customer briefs.
• Interest in international current affairs and information technology advancements.
• An ethical, legal, and transparent approach to data collection.
• Ability to obtain and maintain a security clearance for this role.

You get bonus points if you have any of the following:

• Exposure to social network analysis and knowledge of clear, deep, and dark web investigation.
• Experience as an all-source analyst, business intelligence analyst, or law enforcement investigator.
• Experience working within a SaaS or digital consultancy environment.
• Ability to explain complex and time-sensitive issues simply to users.
• Experience with data analytics, or data and network analysis.

Our offer:

• The opportunity to join a growing tech company, well-funded from sustainable organic growth and a Series B funding round in Q1 2023.
• The chance to work in a human-focused company that values its employees and core principles.
• A focus on team performance over hours worked.
• An inclusive social calendar including family parties, game nights, offsites, holiday events, and more.

This role is remote and involves regular travel within the US and abroad to meet customers. Onboarding will require visits to Luxembourg, London, Paris, and/or Ottawa to meet colleagues and learn the product.

Tadaweb is an equal opportunity employer committed to diversity and inclusion.

Our culture:

• Our culture is driven by values of family first, believing nothing is impossible, and working hard, playing harder.
• We prioritize employee wellbeing through investments in our offices and social perks.
• Our leadership embraces philosophies of extreme ownership and servant leadership.