Remote Customer Success & Document Quality Analyst

mercor; France; À distance; EUR 95 000 - 190 000; Plein temps

Résumé du poste

Mercor seeks a Customer Support / Success professional for contract work. You will review domain-specific documents for quality, provide structured feedback, and collaborate with teams to improve service delivery. The role requires a Bachelor's degree and 2+ years of relevant experience, with strong MS Office skills and meticulous attention to detail. Remote work is available and expected to meet project deadlines with independence.

Qualifications

• Bachelor's degree (minimum) required.
• 2+ years of professional experience in a relevant domain.
• Proficiency with Excel, PowerPoint and Word.
• Strong document analysis and review skills.
• Attention to detail and ability to follow structured guidelines.

Responsabilités

• Review and assess domain-specific documents for quality, accuracy and relevance.
• Provide structured feedback to improve document standards and evaluation processes.
• Collaborate with teams to enhance service delivery and customer success strategies.
• Utilize strong analytical skills to contribute to high-impact evaluation projects.
• Work independently and asynchronously to meet project deadlines.

Connaissances

Attention to detail

Analytical thinking

Structured guidelines

Document analysis

Formation

Bachelor's degree

Outils

Excel

PowerPoint

Word

Description du poste

Mercor seeks a Customer Support / Success professional for contract work. You will review domain-specific documents for quality, provide structured feedback, and collaborate with teams to improve service delivery. The role requires a Bachelor's degree and 2+ years of relevant experience, with strong MS Office skills and meticulous attention to detail. Remote work is available and expected to meet project deadlines with independence.