Customer Support Expert - Fully Remote - Upto $160/hr

mercor; France; À distance; EUR 95 000 - 190 000; Plein temps

Résumé du poste

Mercor seeks a Customer Support / Success professional for contract work. You will review domain-specific documents for quality, provide structured feedback, and collaborate with teams to improve service delivery. The role requires a Bachelor's degree and 2+ years of relevant experience, with strong MS Office skills and meticulous attention to detail. Remote work is available and expected to meet project deadlines with independence.

Qualifications

• Bachelor's degree (minimum) required.
• 2+ years of professional experience in a relevant domain.
• Proficiency with Excel, PowerPoint and Word.
• Strong document analysis and review skills.
• Attention to detail and ability to follow structured guidelines.

Responsabilités

• Review and assess domain-specific documents for quality, accuracy and relevance.
• Provide structured feedback to improve document standards and evaluation processes.
• Collaborate with teams to enhance service delivery and customer success strategies.
• Utilize strong analytical skills to contribute to high-impact evaluation projects.
• Work independently and asynchronously to meet project deadlines.

Connaissances

Attention to detail

Analytical thinking

Structured guidelines

Document analysis

Formation

Bachelor's degree

Outils

Excel

PowerPoint

Word

Description du poste

About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Customer Support / Success Professionals

Type: Contract

Compensation: $80-$160/hour

Location: Remote

Role Responsibilities

• Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
• Provide structured feedback to improve document standards and evaluation processes.
• Collaborate with teams to enhance service delivery and customer success strategies.
• Utilize strong analytical skills to contribute to high-impact evaluation projects.
• Work independently and asynchronously to meet project deadlines.

Qualifications

• Must-Have Bachelor's degree (minimum).
• 2+ years of professional experience in a relevant domain.
• Strong proficiency in Excel , PowerPoint , and Word.
• Strong document analysis and review skills.
• Attention to detail and ability to follow structured guidelines.

Eligibility

Based in the United States, Europe, UK or Canada