Regional Service Manager

JR France; Toulouse; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading company in the electric vehicles sector is seeking a Zonal Service Manager for the Europe region. This remote-based role involves overseeing dealer service performance, implementing service processes, and driving growth in After Sales Service. The ideal candidate will possess extensive service marketing experience and strong language skills to support operations across various territories. Applicants should be prepared to enhance customer experience and promote service engagement campaigns across the designated zone.

Qualifications

• Extensive service marketing experience required.
• Knowledge of dealer service/parts operations is essential.
• Fluency in English and French is mandatory; additional languages like German, Italian, or Spanish are a plus.

Responsabilités

• Establish EV service workshops and ensure compliance with safety norms.
• Drive growth in After Sales Service to expand market share.
• Resolve customer complaints effectively within agreed timelines.

Connaissances

Service marketing experience

Knowledge of dealer service operations

Territory management

Fluency in English

Fluency in French

Customer complaint resolution

Description du poste

Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for the dealer service performance in the zone and will lead the implementation of various service processes. Your responsibilities include providing guidance on business operations, identifying areas for improvement, and supporting new project implementations in the zone.

1. Establish EV service workshops in line with company standards, ensuring compliance with safety norms and operational guidelines.
2. Drive growth in After Sales Service to expand customer market share within the zone.
3. Achieve workshop loading targets by increasing job orders and service volumes.
4. Ensure penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC).
5. Support strategic planning for spare parts through market intelligence and dealer visits.
6. Resolve customer complaints effectively within agreed timelines.
7. Promote service engagement campaigns with distributors and at customer events.
8. Lead product quality reporting initiatives, including feedback collection and audits.
9. Design service schemes to drive workshop footfall and increase service touchpoints.
10. Ensure proactive customer communication and promote peace-of-mind products.
11. Assist in understanding customer profiles to refine service offerings.
12. Provide spare parts management support and coordinate with factory teams.
13. Ensure service readiness for new models, including training and parts procurement.
14. Support onboarding and setup for new dealers.
15. Complete all service projects timely, boosting dealer profitability and service absorption.

Requirements include extensive service marketing experience, knowledge of dealer service/parts operations, territory management, and dealer contact experience. Fluency in English and French is required; additional languages such as German, Italian, or Spanish are a plus.

Please note that if you are not a passport holder of the country for the vacancy, a work permit may be required.

Applications should be submitted via the 'Apply now' button. Do not include bank or payment details in your application.