Regional Service Manager

JR France; Toulouse; À distance; EUR 50 000 - 75 000; Plein temps

Résumé du poste

A leading company in the electric vehicles sector is seeking a Zonal Service Manager based in France. This remote role encompasses dealer service performance and various operational processes aimed at enhancing customer engagement and satisfaction. Candidates should have extensive experience in service marketing and dealer operations, with language skills in English and French being essential.

Qualifications

• Extensive service marketing experience required.
• Knowledge of dealer operations and territory management critical.
• Fluency in English and French, additional languages preferred.

Responsabilités

• Establish and implement service workshops aligned with company standards.
• Drive growth in after-sales service and achieve workshop targets.
• Support dealer onboarding and operational setups effectively.

Connaissances

Service Marketing

Dealer Operations

Territory Management

Fluency in English

Fluency in French

Customer Engagement

Description du poste

Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for the dealer service performance in the zone and will lead the implementation of various service processes. Your responsibilities include:

1. Establishing EV service workshops in alignment with company standards, ensuring safety and operational compliance.
2. Driving growth in After Sales Service to expand customer market share within the zone.
3. Achieving workshop loading targets by increasing job orders and service volumes.
4. Ensuring penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC).
5. Supporting strategic planning for Spare Parts through market intelligence and dealer visits.
6. Resolving customer complaints effectively and within timelines.
7. Promoting service engagement campaigns and participating in customer events.
8. Leading product quality reporting and feedback collection initiatives.
9. Designing service schemes to increase workshop footfall and service touchpoints.
10. Proactively communicating safety tips and promoting peace-of-mind products.
11. Understanding customer profiles to refine service offerings.
12. Providing spare parts management support and facilitating dealer coordination.
13. Ensuring service readiness for new models with timely training and equipment.
14. Supporting dealer onboarding and operational setup.
15. Completing service projects on time and boosting dealer profitability.

Qualifications include extensive service marketing experience, knowledge of dealer operations, territory management, and dealer contact experience. Fluency in English and French is required, with additional languages such as German, Italian, or Spanish preferred.

Note: If you are not a passport holder of the country for the vacancy, a work permit may be necessary. All applications should be submitted via the 'Apply now' button. Please do not provide bank or payment details during application.