Regional Service Manager

JR France; Strasbourg; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Un leader dans le secteur des véhicules électriques cherche un Zonal Service Manager pour superviser la performance du service des concessionnaires en France. Le rôle implique l'engagement des clients, le développement de stratégies de service et la mise en œuvre d'initiatives de qualité. Le candidat idéal doit avoir une expérience solide en marketing de service et être bilingue en anglais et français.

Qualifications

• Expérience en marketing de service.
• Compétences en gestion de contacts avec les concessionnaires.
• Maîtrise de l'anglais et du français requise; autres langues souhaitées.

Responsabilités

• Responsable de la performance de service des concessionnaires dans la zone.
• Implémentation des processus de service et des plans d'amélioration.
• Gestion des plaintes des clients et des initiatives qualité.

Connaissances

Connaissance des opérations de service/de pièces

Gestion de territoire

Service à la clientèle

Description du poste

Job Description:

Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for dealer service performance in the zone, leading the implementation of various service processes. Your role includes providing guidance on business operations, identifying improvement areas, and supporting new project implementations within the zone.

1. Establish EV service workshops aligned with company standards, ensuring safety and operational compliance.
2. Drive growth in After Sales Service to increase customer market share.
3. Achieve workshop loading targets by boosting job orders and service volumes.
4. Ensure penetration of Extended Warranty, Roadside Assistance, and Annual Maintenance Contracts.
5. Support strategic spare parts planning through market intelligence and dealer interactions.
6. Resolve customer complaints effectively, including onsite resolutions and feedback management.
7. Promote service engagement campaigns and participate in customer-centric events.
8. Lead product quality reporting initiatives, including feedback collection and audits.
9. Design service schemes to increase workshop footfall and service touchpoints.
10. Ensure proactive customer communication regarding safety and promote peace-of-mind products.
11. Assist in understanding customer profiles to refine service offerings.
12. Provide spare parts management support and facilitate coordination with factory teams.
13. Ensure service readiness for new models, including training and parts availability.
14. Support onboarding and setup for new dealers in the zone.
15. Complete service-related projects timely, meeting organizational targets.
16. Boost dealer profitability and service absorption ratio.

Qualifications and Experience: Extensive service marketing experience, knowledge of dealer service/parts operations, territory management, and dealer contact experience. Fluency in English and French is required, with knowledge of additional languages such as German, Italian, or Spanish preferred.

Company Overview: Operating at the intersection of technology and lifestyle, Flying Flea is a new brand within Royal Enfield, focusing on electric vehicles with a team of over 200 engineers developing proprietary motor, battery, BMS, and software.

Additional Notes: Please ensure you hold the necessary work permits if not a passport holder of the country of the vacancy. Applications should be submitted via the 'Apply now' button. Do not share bank or payment details during application.