Regional Service Manager

JR France; Saint-Denis; À distance; EUR 55 000 - 75 000; Plein temps

Résumé du poste

A leading company in the Electric Vehicles Division is seeking a Zonal Service Manager based in France. The successful candidate will drive service performance and dealer operations while ensuring operational compliance and customer satisfaction. The role demands strong service marketing experience and fluency in English and French.

Qualifications

• Extensive service marketing experience required.
• Fluency in English and French mandatory; knowledge of additional languages preferred.
• Experience in dealer service and parts operations is essential.

Responsabilités

• Oversee dealer service performance and lead implementation of service processes.
• Establish service workshops and ensure operational compliance.
• Drive After Sales Service growth and resolve customer complaints.

Connaissances

Service Marketing Experience

Dealer Service Knowledge

Territory Management

Customer Engagement

Fluency in English

Fluency in French

Knowledge of Spare Parts Management

Description du poste

Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for the dealer service performance in the zone and will lead the implementation of various service processes. Your responsibilities include providing guidance on overall business operations, identifying areas for improvement, and supporting new project implementations in the zone.

1. Establish EV service workshops in line with company standards, ensuring safety and operational compliance.
2. Drive growth in After Sales Service to expand customer market share within the zone.
3. Achieve workshop loading targets by increasing job orders and service volumes.
4. Ensure penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC).
5. Support strategic planning for spare parts through market intelligence and dealer interactions.
6. Resolve customer complaints promptly, including onsite resolutions and feedback management.
7. Promote service engagement campaigns and participate in customer-centric events.
8. Lead product quality reporting initiatives, including warranty claims and service audits.
9. Design service schemes to increase workshop footfall and service touchpoints.
10. Communicate proactively with customers about safety tips and promote peace-of-mind products.
11. Assist in understanding customer profiles to refine service offerings.
12. Provide spare parts management support and facilitate coordination with the factory team.
13. Ensure service readiness for new models, including training and parts availability.
14. Support onboarding of new dealers and ensure timely completion of service projects.
15. Boost dealer profitability and service absorption ratio.

Qualifications include extensive service marketing experience, knowledge of dealer service and parts operations, territory management, and dealer contact experience. Fluency in English and French is required, with additional languages like German, Italian, or Spanish preferred.

Please note: If you are not a passport holder of the country for this vacancy, a work permit may be required. All applications should be made via the 'Apply now' button. Bank or payment details should not be provided during application. For more information, check our Blog.