Regional Service Manager

JR France; Saint-Brieuc; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

JR France is seeking a Zonal Service Manager for the Electric Vehicles Division to oversee dealer service performance across the Europe Region. The role is remote-based, focusing on establishing service workshops, driving After Sales growth, and ensuring compliance with operational guidelines. Candidates should have extensive experience in service marketing and be fluent in English and French. This position offers the chance to influence the EV market positively and work within a dynamic brand committed to innovation.

Qualifications

• Extensive service marketing experience required.
• Fluent or conversational in English and French.
• Knowledge of additional languages like German, Italian, or Spanish is a plus.

Responsabilités

• Responsible for dealer service performance and implementation of service processes.
• Drive growth in After Sales Service and achieve workshop loading targets.
• Ensure effective resolution of customer complaints and promote service engagement campaigns.

Connaissances

Extensive service marketing experience

Knowledge of dealer service and parts operations

Fluent in English and French

Territory management experience

Dealer contact experience

Description du poste

Job Description:

Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for dealer service performance in the zone and will lead the implementation of various service processes. You will provide guidance on overall business operations, identify areas for improvement, and support new project implementation in the zone.

• Establish EV service workshops in alignment with company standards, ensuring full compliance with safety norms and operational guidelines.
• Drive growth in After Sales Service to expand customer market share within the zone.
• Achieve workshop loading targets by increasing job orders and service volumes as per goals.
• Ensure penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC) in line with targets.
• Support RSA, Service, and Quality of Closure benchmarks to meet or exceed standards.
• Assist strategic planning for Spare Parts through market intelligence, dealer visits, competitor analysis, and timely information sharing.
• Ensure effective resolution of customer complaints, including onsite resolution and feedback management.
• Promote service engagement campaigns with distributors and customer-centric events.
• Lead product quality reporting initiatives, including PDI feedback collection, warranty claim parts audits, and service process quality audits.
• Design and implement attractive service schemes to increase workshop footfall and service touchpoints.
• Ensure proactive customer communication regarding safety tips and promote peace-of-mind products such as RSA, insurance, AMCs, and warranties.
• Support understanding of customer profiles and expectations to refine service offerings.
• Provide spare parts management assistance to channel partners and coordinate with factory teams.
• Ensure new model service readiness, including training, parts kits procurement, and tools availability.
• Support onboarding and setup for new dealers.
• Complete service-related projects timely, meeting organizational targets.
• Boost dealer profitability and service absorption ratio.

Qualifications and Experience:

• Extensive service marketing experience.
• Knowledge of dealer service and parts operations.
• Territory management and dealer contact experience.
• Fluent or conversational in English and French; knowledge of additional languages such as German, Italian, or Spanish is a plus.

About Flying Flea:

Operating at the intersection of technology and lifestyle, Flying Flea is a new brand that continues a legacy of innovation, creating a new category for the global marketplace. Built to deliver a smart, nimble, and agile ride experience, Flying Flea combines authentic design with cutting-edge technology, infused with the style of Royal Enfield motorcycles. The Flying Flea team includes over 200 engineers in the UK and India, developing motors, batteries, BMS, and custom software for connected electric vehicles. We are expanding our team with diverse talents from various industries.