Regional Service Manager

JR France; Reims; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

JR France is seeking a Zonal Service Manager for the Europe region to enhance dealer service performance and implement service processes. This remote role demands an extensive background in service marketing and dealer operations, ensuring compliance and growth while managing customer relations effectively.

Qualifications

• Extensive service marketing experience.
• Knowledge of dealer service/parts operations.
• Fluency in English and French, additional languages preferred.

Responsabilités

• Establish EV service workshops ensuring compliance.
• Drive growth in After Sales Service.
• Support RSA and service benchmarks.

Connaissances

Service Marketing

Dealer Service Operations

Territory Management

Customer Complaint Resolution

Project Management

Description du poste

Job Description:

Zonal Service Manager (Europe Region) - Remote based role - France

As the Zonal Service Manager, you will be responsible for the dealer service performance in the zone and will lead the implementation of various service processes. Your role includes providing guidance on business operations, identifying areas for improvement, and supporting new project implementations in the zone.

1. Establish EV service workshops aligned with company standards, ensuring safety and operational compliance.
2. Drive growth in After Sales Service to expand customer market share within the zone.
3. Achieve workshop loading targets by increasing job orders and service volumes.
4. Ensure penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC) in line with organizational targets.
5. Support RSA, Service, and Quality of Closure benchmarks to meet or exceed set standards.
6. Contribute to strategic spare parts planning through market intelligence and dealer interactions.
7. Resolve customer complaints within agreed timelines, including onsite resolutions and feedback management.
8. Promote service engagement campaigns with distributors and customer events.
9. Lead product quality reporting initiatives, including feedback collection and audit processes.
10. Design service schemes to increase workshop footfall and service touchpoints.
11. Ensure proactive customer communication, especially during natural calamities, and promote peace-of-mind products.
12. Assist in understanding customer profiles to refine service offerings.
13. Support spare parts management and coordinate with factory teams.
14. Ensure service readiness for new models, including training and parts procurement.
15. Support onboarding and operational setup for new dealers.
16. Complete all service-related projects timely, boosting dealer profitability and service absorption ratio.

Qualifications: Extensive service marketing experience, knowledge of dealer service/parts operations, territory management, and dealer contact experience. Fluency in English and French, with additional languages such as German, Italian, or Spanish preferred.

About Flying Flea: Operating at the intersection of technology and lifestyle, Flying Flea is a new brand under Royal Enfield, creating a new category for the global marketplace with innovative electric vehicles developed by a team of over 200 engineers.

This is a virtual job fair opportunity.