Regional Service Manager

JR France; Niort; À distance; EUR 50 000 - 80 000; Plein temps

Résumé du poste

A leading company in the electric vehicles sector seeks a Zonal Service Manager to oversee dealer service performance in France. This remote role involves establishing service workshops, driving after-sales growth, and ensuring customer satisfaction through various service initiatives. Candidates should possess extensive service marketing experience and be fluent in multiple languages.

Qualifications

• Extensive service marketing experience.
• Knowledge of dealer service/parts operations.
• Fluent in English and French; other languages are a plus.

Responsabilités

• Responsible for dealer service performance and implementing service processes.
• Drive growth in After Sales Service and achieve workshop targets.
• Ensure effective resolution of customer complaints and lead service engagement campaigns.

Connaissances

Service marketing experience

Dealer service operations

Territory management

Language proficiency

Description du poste

Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for the dealer service performance in the zone and will lead the implementation of various service processes. You will provide guidance on overall business operations, identify areas for improvement, and support the implementation of new projects in the zone.

• Establish EV service workshops in alignment with company standards, ensuring full compliance with safety norms and operational guidelines.
• Drive growth in After Sales Service to expand the customer market share within the assigned zone.
• Achieve workshop loading targets by increasing the number of job orders and overall service volumes as per the defined goals.
• Ensure penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC) in line with organizational targets.
• Support strategic planning for Spare Parts through market intelligence, dealer visits, competitor analysis, and timely information sharing.
• Ensure effective resolution of customer complaints within agreed timelines, including onsite resolution and feedback management.
• Promote service engagement campaigns through collaboration with distributors and participation in customer-centric events such as rides and campaigns.
• Lead product quality reporting initiatives, including collection of PDI feedback from distributors, warranty claim parts audits, and service process quality audits across the network.
• Design and implement attractive service schemes aimed at driving workshop footfall and increasing service touchpoints within the zone.
• Ensure proactive customer communication regarding safety tips during natural calamities, and promote peace-of-mind products such as RSA, insurance renewals, AMCs, and Extended Warranties.
• Support the organization in understanding customer profiles and expectations to refine and improve service offerings.
• Provide spare parts management assistance to channel partners and facilitate seamless coordination with the factory team.
• Ensure new model service readiness, including timely service training, procurement of initial parts kits, and availability of tools and equipment in the zone.
• Support onboarding and operational setup for new dealers in the assigned zone.
• Ensure timely completion of all service-related projects, in line with organizational targets and deadlines.
• Accountable for boosting dealer profitability and the dealership's service absorption ratio.

Qualifications:

• Extensive service marketing experience
• Knowledge of dealer service/parts operations
• Territory management and dealer contact experience
• Fluent or conversational in English, French, and ideally another language such as German, Italian, or Spanish

Additional Information:

Operating at the intersection of technology and lifestyle, Flying Flea is a new brand that continues a legacy of innovation and creates a new category for the global marketplace and beyond. Built to deliver a smart, nimble, and agile ride experience, the Flying Flea is a sophisticated mix of authentic design and cutting-edge technology, infused with the inimitable feel and style typical to Royal Enfield motorcycles. The Flying Flea team within Royal Enfield boasts a class-leading team of more than 200 engineers in the UK and India, allowing Flying Flea to develop its own motor, battery, BMS, and custom software for its line of connected electric vehicles.

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