Regional Service Manager

JR France; Neuilly-sur-Seine; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading company in the electric vehicles sector seeks a Zonal Service Manager to oversee dealer service performance across Europe. This remote role involves establishing workshops, driving service growth, managing dealer relationships, and support new project implementations. Candidates should possess extensive service marketing experience and be fluent in English and French.

Qualifications

• Extensive service marketing experience required.
• Knowledge of dealer service and parts operations is essential.
• Fluency in English and French; other languages are a plus.

Responsabilités

• Responsible for dealer service performance and growth in After Sales Service.
• Establish EV service workshops and enhance customer engagement.
• Manage spare parts and ensure service readiness for new models.

Connaissances

Service marketing experience

Dealer service operations knowledge

Territory management

Fluency in English

Fluency in French

Knowledge of additional languages (German, Italian, Spanish)

Description du poste

Job Title: Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

Job Description:

As the Zonal Service Manager, you will be responsible for dealer service performance in the zone and will lead the implementation of various service processes. Your role includes providing guidance on business operations, identifying improvement areas, and supporting new project implementation.

1. Establish EV service workshops in compliance with safety norms and operational guidelines.
2. Drive growth in After Sales Service to expand customer market share.
3. Achieve workshop loading targets by increasing job orders and service volumes.
4. Ensure penetration of Extended Warranty, Roadside Assistance, and Annual Maintenance Contracts.
5. Support strategic spare parts planning through market intelligence and dealer visits.
6. Resolve customer complaints effectively within set timelines.
7. Promote service engagement campaigns and participate in customer events.
8. Lead product quality reporting initiatives and collect feedback.
9. Design service schemes to increase workshop footfall and service touchpoints.
10. Ensure proactive customer communication and promote peace-of-mind products.
11. Assist in understanding customer profiles to refine service offerings.
12. Manage spare parts and coordinate with factory teams.
13. Ensure service readiness for new models, including training and parts availability.
14. Support onboarding of new dealers and ensure timely completion of projects.
15. Boost dealer profitability and service absorption ratio.

Qualifications and Experience:

• Extensive service marketing experience.
• Knowledge of dealer service and parts operations.
• Territory management and dealer contact experience.
• Fluent or conversational in English and French; additional languages such as German, Italian, or Spanish are a plus.

Additional Information:

Royal Enfield's Flying Flea brand combines authentic design with cutting-edge technology, developing its own motor, battery, BMS, and software for connected electric vehicles. The team values diversity and innovative ideas from various industries.