Regional Service Manager

JR France; Montreuil; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading company in the electric vehicles division is seeking a Zonal Service Manager to oversee dealer performance and service operations across Europe. The role requires strategic guidance to drive growth in after-sales service, support dealer training, and enhance customer engagement. Ideal candidates will possess extensive experience in service marketing and dealer operations, with fluency in multiple languages to ensure effective communication.

Qualifications

• Extensive experience in service marketing and dealer operations.
• Fluent or conversational in English, French; additional languages (German, Italian, Spanish) preferred.

Responsabilités

• Responsible for dealer service performance and service process implementation.
• Drive growth in After Sales Service and increase customer market share.
• Ensure service readiness for new models and support onboarding of new dealers.

Connaissances

Service Marketing

Dealer Operations

Territory Management

Customer Communication

Analytical Skills

Market Intelligence

Description du poste

Job Title: Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

Job Description:

• Responsible for dealer service performance in the zone, leading the implementation of service processes.
• Provide guidance on business operations, identify improvement areas, and support new project implementations.
• Establish EV service workshops aligned with company standards, ensuring safety and operational compliance.
• Drive growth in After Sales Service to increase customer market share.
• Achieve workshop loading targets by increasing job orders and service volumes.
• Ensure penetration of Extended Warranty, Roadside Assistance, and Maintenance Contracts in line with organizational targets.
• Support strategic planning for Spare Parts through market intelligence and dealer visits.
• Resolve customer complaints effectively within agreed timelines.
• Promote service engagement campaigns and participate in customer-centric events.
• Lead product quality reporting initiatives, including feedback collection and audits.
• Design and implement attractive service schemes to increase workshop footfall.
• Ensure proactive customer communication regarding safety and promote peace-of-mind products.
• Assist in understanding customer profiles to refine service offerings.
• Support spare parts management and coordinate with factory team.
• Ensure service readiness for new models, including training and parts availability.
• Support onboarding of new dealers and ensure timely completion of service projects.
• Boost dealer profitability and service absorption ratio.
• Extensive experience in service marketing, dealer operations, and territory management.
• Fluent or conversational in English, French, and ideally German, Italian, or Spanish.

Company: Royal Enfield - Flying Flea Electric Vehicles Division

Note: The role involves operating at the intersection of technology and lifestyle, with a focus on innovation and creating a new marketplace category.