Regional Service Manager

JR France; Montauban; À distance; EUR 50 000 - 75 000; Plein temps

Résumé du poste

A leading company in the electric vehicles sector is looking for a Zonal Service Manager to oversee dealer service performance and implement strategic service initiatives. The role requires extensive experience in service marketing and territory management, ensuring compliance with operational standards while driving customer engagement and satisfaction. Fluency in English and French, along with additional language skills, is highly valued.

Qualifications

• Extensive service marketing experience.
• Fluent or conversational in English and French; knowledge of additional languages is a plus.

Responsabilités

• Establish EV service workshops and drive service performance.
• Analyze customer complaints and support strategic planning.
• Promote service campaigns and ensure compliance with standards.

Connaissances

Service marketing

Customer complaints resolution

Territory management

Dealer service operations

Customer communication

Description du poste

Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for the dealer service performance in the zone and will lead the implementation of various service processes. You will provide guidance on overall business operations, identify areas for improvement, and support the implementation of new projects in the zone.

Key Responsibilities:

1. Establish EV service workshops in alignment with company standards, ensuring full compliance with safety norms and operational guidelines.
2. Drive growth in After Sales Service to expand the customer market share within the assigned zone.
3. Achieve workshop loading targets by increasing job orders and service volumes as per goals.
4. Ensure penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC) in line with organizational targets.
5. Support strategic planning for Spare Parts through market intelligence, dealer visits, and competitor analysis.
6. Ensure effective resolution of customer complaints within agreed timelines, including onsite resolution and feedback management.
7. Promote service engagement campaigns through collaboration with distributors and customer-centric events.
8. Lead product quality reporting initiatives, including collection of PDI feedback, warranty claim parts audits, and service process quality audits.
9. Design and implement attractive service schemes to drive workshop footfall and increase service touchpoints.
10. Ensure proactive customer communication regarding safety tips during natural calamities, and promote peace-of-mind products such as RSA, insurance renewals, AMCs, and Extended Warranties.
11. Support understanding of customer profiles to refine service offerings.
12. Assist in spare parts management and coordinate with the factory team.
13. Ensure new model service readiness, including training, parts procurement, and tools availability.
14. Support onboarding and operational setup for new dealers.
15. Complete all service-related projects timely, boosting dealer profitability and service absorption ratio.

Qualifications & Experience:

• Extensive service marketing experience
• Knowledge of dealer service/parts operations
• Territory management and dealer contact experience
• Fluent or conversational in English and French; knowledge of additional languages such as German, Italian, or Spanish is a plus

Additional Information:

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