Regional Service Manager

JR France; Lorient; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Une entreprise dynamique dans le domaine des véhicules électriques recherche un Manager de Service Zonal pour superviser la performance des services dans la zone européenne. Vous serez en charge d'établir des ateliers conformes aux normes et d'assurer la satisfaction client tout en développant le marché des services. Ce poste requiert une solide expérience en marketing de services et des compétences en gestion de territoire.

Qualifications

• Expérience marketing de services étendue.
• Connaissance des opérations de service/ pièces.
• Fluente ou conversationnelle en anglais et français.

Responsabilités

• Gérer la performance de service des concessionnaires.
• Établir des ateliers de service EV conformes.
• Augmenter le volume de commandes de service.

Connaissances

Expérience en marketing de services

Connaissance des opérations de service/ pièces

Gestion de territoire

Fluide en anglais

Compétences en français

Compétence en allemand, italien ou espagnol

Description du poste

Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for the dealer service performance in the zone and will lead the implementation of various service processes. You will provide guidance on overall business operations, identify areas for improvement, and support the implementation of new projects in the zone.

• Establish EV service workshops in alignment with company standards, ensuring full compliance with safety norms and operational guidelines.
• Drive growth in After Sales Service to expand the customer market share within the assigned zone.
• Achieve workshop loading targets by increasing the number of job orders and overall service volumes as per the defined goals.
• Ensure penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC) in line with organizational targets.
• Support strategic planning for Spare Parts through market intelligence, dealer visits, competitor analysis, and timely information sharing.
• Ensure effective resolution of customer complaints within agreed timelines, including onsite resolution and feedback management.
• Promote service engagement campaigns through collaboration with distributors and participation in customer-centric events such as rides and campaigns.
• Lead product quality reporting initiatives, including collection of PDI feedback from distributors, warranty claim parts audits, and service process quality audits across the network.
• Design and implement attractive service schemes aimed at driving workshop footfall and increasing service touchpoints within the zone.
• Ensure proactive customer communication regarding safety tips during natural calamities, and promote peace-of-mind products such as RSA, insurance renewals, AMCs, and Extended Warranties.
• Support the organization in understanding customer profiles and expectations to refine and improve service offerings.
• Provide spare parts management assistance to channel partners and facilitate seamless coordination with the factory team.
• Ensure new model service readiness, including timely service training, procurement of initial parts kits, and availability of tools and equipment in the zone.
• Support onboarding and operational setup for new dealers in the assigned zone.
• Ensure timely completion of all service-related projects, in line with organizational targets and deadlines.
• Accountable for boosting dealer profitability and the dealership's service absorption ratio.

Qualifications and Skills:

• Extensive service marketing experience
• Knowledge of dealer service/parts operations
• Territory management and dealer contact experience
• Fluent or conversational in English, French, and ideally another language such as German, Italian, or Spanish

Additional Information:

Operating at the intersection of technology and lifestyle, Flying Flea is a new brand that continues a legacy of innovation, creating a new category for the global marketplace and beyond.

Built to deliver a smart, nimble, and agile ride experience, the Flying Flea combines authentic design with cutting-edge technology, infused with the style typical of Royal Enfield motorcycles. The Flying Flea team within Royal Enfield includes over 200 engineers in the UK and India, developing its own motor, battery, BMS, and custom software for its connected electric vehicles.

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