Regional Service Manager

JR France; Lorient; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading company in the electric vehicles sector is seeking a Zonal Service Manager for its Europe Region, offering a remote-based role. The successful candidate will enhance dealer service performance, implement service processes, and drive customer engagement efforts while ensuring operational compliance and safety standards. Ideal candidates will possess significant experience in service marketing, speak both English and French fluently, and contribute to strategic initiatives for growth.

Qualifications

• Extensive service marketing experience required.
• Fluency in English and French is mandatory; additional languages preferred.
• Experience in dealer contact management and operations is essential.

Responsabilités

• Establish and ensure compliance of EV service workshops.
• Drive growth in After Sales Service and customer market share.
• Resolve customer complaints and manage feedback effectively.

Connaissances

Service Marketing

Dealer Operations

Territory Management

Customer Engagement

Market Intelligence

Description du poste

Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for dealer service performance in the zone and will lead the implementation of various service processes. Your role includes guiding overall business operations, identifying areas for improvement, and supporting new project implementations.

1. Establish EV service workshops in line with company standards, ensuring safety and operational compliance.
2. Drive growth in After Sales Service to increase customer market share within the zone.
3. Achieve workshop loading targets by increasing job orders and service volumes.
4. Ensure penetration of Extended Warranty, Roadside Assistance, and Maintenance Contracts.
5. Support strategic spare parts planning through market intelligence and dealer visits.
6. Resolve customer complaints promptly, including onsite resolutions and feedback management.
7. Promote service engagement campaigns with distributors and at customer events.
8. Lead product quality reporting initiatives, including warranty claim audits and service process quality audits.
9. Design service schemes to increase workshop footfall and service touchpoints.
10. Communicate proactively with customers about safety tips and promote peace-of-mind products.
11. Assist in understanding customer profiles to refine service offerings.
12. Support spare parts management and coordination with factory teams.
13. Ensure service readiness for new models, including training and parts procurement.
14. Support onboarding of new dealers and ensure timely completion of service projects.
15. Boost dealer profitability and service absorption ratio.

Qualifications include extensive service marketing experience, knowledge of dealer operations, territory management, and dealer contact experience. Fluency in English and French is required, with additional languages like German, Italian, or Spanish preferred.

Please note: If you are not a passport holder of the country for this vacancy, you may need a work permit. All applications should be made via the 'Apply now' button. Bank or payment details should not be provided when applying.