Regional Service Manager

JR France; Lille; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading electric vehicles division is seeking a Zonal Service Manager to oversee dealer service performance across Europe. The role will involve managing service workshops, driving growth in after-sales, and ensuring customer satisfaction with proactive communication and strategic support initiatives. Ideal candidates will have extensive experience in service marketing and territory management, along with fluency in English and French.

Qualifications

• Extensive service marketing experience.
• Knowledge of dealer service and parts operations.
• Fluent in English and French; additional languages are a plus.

Responsabilités

• Responsible for dealer service performance and implementing service processes.
• Drive growth in After Sales Service and achieve workshop loading targets.
• Resolve customer complaints and support strategic spare parts planning.

Connaissances

Service marketing experience

Knowledge of dealer service operations

Territory management

Fluency in English

Fluency in French

Knowledge of additional languages (German, Italian, Spanish)

Description du poste

Job Description:

Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for dealer service performance in the zone and will lead the implementation of various service processes. Your role includes providing guidance on business operations, identifying improvement areas, and supporting new project implementations within the zone.

1. Establish EV service workshops aligned with company standards, ensuring safety and operational compliance.
2. Drive growth in After Sales Service to expand customer market share.
3. Achieve workshop loading targets by increasing job orders and service volumes.
4. Ensure penetration of Extended Warranty, Roadside Assistance, and Maintenance Contracts in line with targets.
5. Support strategic spare parts planning through market intelligence and dealer interactions.
6. Resolve customer complaints effectively, including onsite resolutions and feedback management.
7. Promote service engagement campaigns and participate in customer-centric events.
8. Lead product quality reporting and feedback collection initiatives.
9. Design service schemes to increase workshop footfall and service touchpoints.
10. Ensure proactive customer communication and promote peace-of-mind products.
11. Assist in understanding customer profiles to refine service offerings.
12. Provide spare parts management support and facilitate coordination with the factory.
13. Ensure service readiness for new models, including training and equipment availability.
14. Support onboarding and setup for new dealers in the zone.
15. Complete service-related projects timely and boost dealer profitability and service absorption ratio.

Qualifications and Experience:

• Extensive service marketing experience
• Knowledge of dealer service and parts operations
• Territory management and dealer contact experience
• Fluent or conversational in English and French; additional languages like German, Italian, or Spanish are a plus

Additional Information:

Flying Flea, a new brand within Royal Enfield, operates at the intersection of technology and lifestyle, delivering innovative electric vehicles. We value diversity and are committed to building a talented team from various industries.

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