Regional Service Manager

JR France; Le Havre; À distance; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Une entreprise dynamique dans le secteur des véhicules électriques recherche un Zonal Service Manager basé en France. Ce rôle implique la gestion de la performance des services chez les dealers, l'établissement de nouveaux ateliers, et l'amélioration continue des opérations de service. Le candidat idéal aura une solide expérience en marketing de service, parlera couramment l'anglais et le français, et aura une approche axée sur les résultats.

Qualifications

• Expérience extensive en service marketing et opérations de dealers.
• Compétence en gestion de territoires et contact avec les dealers.
• Fluency en anglais et français, d'autres langues sont un plus.

Responsabilités

• Gérer la performance du service dealer et établir des ateliers de service.
• Promouvoir des campagnes de service et gérer les plaintes des clients.
• Aider à l'intégration de nouveaux dealers et projets de services.

Connaissances

Service marketing

Gestion de territoires

Formation en service client

Communication

Anglais

Français

Description du poste

Zonal Service Manager (Europe Region) - Remote based role - France

Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for dealer service performance in the zone and will lead the implementation of various service processes. You will provide guidance on business operations, identify areas for improvement, and support new project implementations in the zone.

1. Establish EV service workshops aligned with company standards, ensuring safety and operational compliance.
2. Drive growth in After Sales Service to expand customer market share within the zone.
3. Achieve workshop loading targets by increasing job orders and service volumes.
4. Ensure penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC).
5. Support strategic planning for Spare Parts through market intelligence and dealer interactions.
6. Resolve customer complaints effectively within agreed timelines.
7. Promote service campaigns and participate in customer-centric events.
8. Lead product quality reporting initiatives, including feedback collection and audits.
9. Design service schemes to increase workshop footfall and service touchpoints.
10. Ensure proactive customer communication during natural calamities and promote peace-of-mind products.
11. Assist in understanding customer profiles to refine service offerings.
12. Support spare parts management and seamless coordination with factory teams.
13. Ensure service readiness for new models, including training and equipment availability.
14. Support onboarding of new dealers and ensure timely completion of service projects.
15. Boost dealer profitability and service absorption ratio.

Requirements include extensive service marketing experience, knowledge of dealer operations, territory management, and dealer contact experience. Fluency in English and French is required, with additional languages such as German, Italian, or Spanish preferred.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. All applications should be made via the 'Apply now' button. Bank or payment details should not be provided when applying. This job posting appears to be active.