Regional Service Manager

JR France; Île-de-France; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading electric vehicles division is seeking a Zonal Service Manager for the European region, focused on enhancing dealer performance and service operations. This remote-based position will involve establishing service standards, driving after-sales growth, and ensuring customer satisfaction. Ideal candidates will possess strong service marketing experience and multilingual skills.

Qualifications

• Extensive service marketing experience in electric vehicles.
• Knowledge of dealer service and parts operations.
• Fluent or conversational in English, French, and ideally another language.

Responsabilités

• Lead implementation of service processes and support new project implementation.
• Establish EV service workshops and drive growth in After Sales Service.
• Ensure proactive customer communication and support onboarding of new dealers.

Connaissances

Service marketing experience

Knowledge of dealer service operations

Territory management

Customer communication

Description du poste

Job Description:

Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for dealer service performance in the zone, leading the implementation of various service processes. Your duties include providing guidance on business operations, identifying improvement areas, and supporting new project implementation. You will establish EV service workshops in line with company standards, drive growth in After Sales Service, and achieve workshop loading targets. Additionally, you will ensure penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC), support strategic spare parts planning, resolve customer complaints, promote service campaigns, and lead product quality reporting initiatives.

You will also design service schemes to increase workshop footfall, ensure proactive customer communication, support customer profile analysis, assist in spare parts management, ensure new model service readiness, and support onboarding of new dealers. Your goal is to boost dealer profitability and service absorption ratio. The ideal candidate will have extensive service marketing experience, knowledge of dealer service and parts operations, territory management experience, and be fluent or conversational in English, French, and ideally another language like German, Italian, or Spanish.

Royal Enfield's Flying Flea brand combines authentic design with cutting-edge technology, developing its own motor, battery, BMS, and custom software for connected electric vehicles. We are expanding our team with diverse talent to innovate and lead in this new category.