Regional Service Manager

JR France; Grenoble; À distance; EUR 45 000 - 75 000; Plein temps

Résumé du poste

A leading company in the electric vehicles sector is seeking a Zonal Service Manager for the Europe region. This remote role involves overseeing dealer service performance, implementing business operations improvements, and leading marketing initiatives. The candidate will have extensive experience in service marketing and language skills in English and French, with an emphasis on territory management.

Qualifications

• Extensive service marketing experience required.
• Fluency in English and French; proficiency in German, Italian, or Spanish preferred.

Responsabilités

• Lead dealer service performance in the zone and ensure compliance with safety norms.
• Drive growth in After Sales Service and manage workshop performance.
• Support onboarding and operational setup for new dealers.

Connaissances

Service Marketing

Knowledge of Dealer Service Operations

Territory Management

Customer Relationship Management

Language Proficiency in English, French, and ideally another language

Description du poste

Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for the dealer service performance in the zone and will lead the implementation of various service processes. You will provide guidance on overall business operations, identify areas for improvement, and support the implementation of new projects in the zone.

• Establish EV service workshops in alignment with company standards, ensuring full compliance with safety norms and operational guidelines.
• Drive growth in After Sales Service to expand the customer market share within the assigned zone.
• Achieve workshop loading targets by increasing the number of job orders and overall service volumes as per the defined goals.
• Ensure penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC) in line with organizational targets.
• Support strategic planning for Spare Parts through market intelligence, dealer visits, competitor analysis, and timely information sharing.
• Ensure effective resolution of customer complaints within agreed timelines, including onsite resolution and feedback management.
• Promote service engagement campaigns through collaboration with distributors and participation in customer-centric events such as rides and campaigns.
• Lead product quality reporting initiatives, including collection of PDI feedback from distributors, warranty claim parts audits, and service process quality audits across the network.
• Design and implement attractive service schemes aimed at driving workshop footfall and increasing service touchpoints within the zone.
• Ensure proactive customer communication regarding safety tips during natural calamities, and promote peace-of-mind products such as RSA, insurance renewals, AMCs, and Extended Warranties.
• Support the organization in understanding customer profiles and expectations to refine and improve service offerings.
• Provide spare parts management assistance to channel partners and facilitate seamless coordination with the factory team.
• Ensure new model service readiness, including timely service training, procurement of initial parts kits, and availability of tools and equipment in the zone.
• Support onboarding and operational setup for new dealers in the assigned zone.
• Ensure timely completion of all service-related projects, in line with organizational targets and deadlines.
• Accountable for boosting dealer profitability and the dealership's service absorption ratio.

Qualifications and Experience:

• Extensive service marketing experience
• Knowledge of dealer service/parts operations
• Territory management and dealer contact experience
• Fluent or conversational in English, French, and ideally another language such as German, Italian, or Spanish

Additional Information:

Operating at the intersection of technology and lifestyle, Flying Flea is a new brand that continues a legacy of innovation and creates a new category for the global marketplace and beyond. It combines authentic design with cutting-edge technology, developed by a team of over 200 engineers in the UK and India, focusing on connected electric vehicles.

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