Regional Service Manager

JR France; Cherbourg-en-Cotentin; À distance; EUR 45 000 - 70 000; Plein temps

Résumé du poste

Une entreprise dynamique dans le secteur des véhicules électriques recherche un Zonal Service Manager pour superviser les performances de service dans la région. Ce rôle clé implique la gestion des opérations de service, l'amélioration de la performance des concessionnaires et la mise en œuvre de nouvelles initiatives pour soutenir la croissance. Le candidat idéal aura une forte expérience en marketing de services et en gestion de concessionnaires, avec une capacité à communiquer efficacement en plusieurs langues.

Qualifications

• Fluente en anglais et français, idéalement une autre langue.
• Expérience dans la gestion de services de concessionnaires.
• Expérience en marketing de services.

Responsabilités

• Responsable des performances de service des concessionnaires.
• Conduire la mise en œuvre des processus de service.
• Gérer les projets de services en respectant les délais.

Connaissances

Service marketing

Gestion de territoire

Gestion de service/client

Formation

Expérience en management de service

Description du poste

Regional Service Manager, cherbourg-octeville

Client:

Royal Enfield

Location:

Job Category:

Other

Virtual job fairs

-

EU work permit required:

Yes

Job Reference:

7907312843823775744327654

Job Views:

4

Posted:

29.05.2025

Expiry Date:

13.07.2025

Job Description:

Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles DivisionAs the Zonal Service Manager you will be responsible for the dealer service performance in the Zone and will lead the implementation of various service processes. You will provide guidance on overall business operations, identify areas for improvement, and support the implementation of new projects in the zone.Establish EV service workshops in alignment with company standards, ensuring full compliance with safety norms and operational guidelines.Drive growth in After Sales Service to expand the customer market share within the assigned zone.Achieve workshop loading targets by increasing the number of job orders and overall service volumes as per the defined goals.Ensure penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC) in line with organizational targets.InMoment RSA, Service, Quality of Closure) to meet or exceed set benchmarks.Support strategic planning for Spare Parts through market intelligence, dealer visits, competitor analysis, and timely information sharing.Ensure effective resolution of customer complaints within agreed timelines, including onsite resolution and feedback management.Promote service engagement campaigns through collaboration with distributors and participation in customer-centric events such as rides and campaigns.Lead product quality reporting initiatives, including a collection of PDI feedback from distributors, warranty claim parts audits, and service process quality audits across the network.Design and implement attractive service schemes aimed at driving workshop footfall and increasing service touchpoints within the zone.Ensure proactive customer communication regarding safety tips during natural calamities, and promote peace-of-mind products such as RSA, insurance renewals, AMCs, and Extended Warranties.Support the organization in understanding customer profiles and expectations to refine and improve service offerings.Provide spare parts management assistance to channel partners and facilitate seamless coordination with the factory team.Ensure new model service readiness, including timely service training, procurement of initial parts kits, and availability of tools and equipment in the zone.Support onboarding and operational setup for new dealers in the assigned zone.Ensure timely completion of all service-related projects, in line with organizational targets and deadlines.Accountable for boosting dealer profitability and the dealership's service absorption ratioExtensive service marketing experience~ Knowledge of dealer service/ parts operations~ Territory management and dealer contact experience~ You will be fluent/ Conversational in English, French and ideally another language such as German, Italian or Spanish.Operating at the intersection of technology and lifestyle, Flying Flea is a new brand that continues a legacy of innovation and creates a new category for the global marketplace and beyond.Built to deliver a smart, nimble, and agile ride experience, the Flying Flea is a sophisticated mix of authentic design and cutting-edge technology, infused with the inimitable feel and style typical to Royal Enfield motorcycles. The Flying Flea team within Royal Enfield, boasts of a class-leading team of more than 200 engineers in the UK and India, allowing Flying Flea to develop its own motor, battery, BMS, and custom software for its line of connected electric vehicles. To that effect, we are adding quality and diversity to the existing team by bringing in new people from different industries providing us with a wide range of thoughts and ideas;

Job Description:

Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles DivisionAs the Zonal Service Manager you will be responsible for the dealer service performance in the Zone and will lead the implementation of various service processes. You will provide guidance on overall business operations, identify areas for improvement, and support the implementation of new projects in the zone.Establish EV service workshops in alignment with company standards, ensuring full compliance with safety norms and operational guidelines.Drive growth in After Sales Service to expand the customer market share within the assigned zone.Achieve workshop loading targets by increasing the number of job orders and overall service volumes as per the defined goals.Ensure penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC) in line with organizational targets.InMoment RSA, Service, Quality of Closure) to meet or exceed set benchmarks.Support strategic planning for Spare Parts through market intelligence, dealer visits, competitor analysis, and timely information sharing.Ensure effective resolution of customer complaints within agreed timelines, including onsite resolution and feedback management.Promote service engagement campaigns through collaboration with distributors and participation in customer-centric events such as rides and campaigns.Lead product quality reporting initiatives, including a collection of PDI feedback from distributors, warranty claim parts audits, and service process quality audits across the network.Design and implement attractive service schemes aimed at driving workshop footfall and increasing service touchpoints within the zone.Ensure proactive customer communication regarding safety tips during natural calamities, and promote peace-of-mind products such as RSA, insurance renewals, AMCs, and Extended Warranties.Support the organization in understanding customer profiles and expectations to refine and improve service offerings.Provide spare parts management assistance to channel partners and facilitate seamless coordination with the factory team.Ensure new model service readiness, including timely service training, procurement of initial parts kits, and availability of tools and equipment in the zone.Support onboarding and operational setup for new dealers in the assigned zone.Ensure timely completion of all service-related projects, in line with organizational targets and deadlines.Accountable for boosting dealer profitability and the dealership's service absorption ratioExtensive service marketing experience~ Knowledge of dealer service/ parts operations~ Territory management and dealer contact experience~ You will be fluent/ Conversational in English, French and ideally another language such as German, Italian or Spanish.Operating at the intersection of technology and lifestyle, Flying Flea is a new brand that continues a legacy of innovation and creates a new category for the global marketplace and beyond.Built to deliver a smart, nimble, and agile ride experience, the Flying Flea is a sophisticated mix of authentic design and cutting-edge technology, infused with the inimitable feel and style typical to Royal Enfield motorcycles. The Flying Flea team within Royal Enfield, boasts of a class-leading team of more than 200 engineers in the UK and India, allowing Flying Flea to develop its own motor, battery, BMS, and custom software for its line of connected electric vehicles. To that effect, we are adding quality and diversity to the existing team by bringing in new people from different industries providing us with a wide range of thoughts and ideas; Virtual job fairs

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