Regional Service Manager

JR France; Chalon-sur-Saône; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading company in the electric vehicles sector is looking for a Zonal Service Manager in France. This remote role involves managing dealer service performance, establishing service processes, promoting maintenance, and enhancing customer engagement. Ideal candidates will be fluent in English and French, with experience in service operations.

Qualifications

• Fluency in English and French required, with preference for German, Italian, or Spanish.
• Experience in managing service operations in the automotive or related sector.

Responsabilités

• Manage dealer service performance across the zone.
• Implement service processes and establish EV service workshops.
• Promote warranty and maintenance contracts.

Connaissances

Fluency in English

Fluency in French

Customer engagement

Service quality initiatives

Dealer performance management

Description du poste

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Client:

Royal Enfield

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1111350425954549760327682

Job Views:

2

Posted:

08.06.2025

Expiry Date:

23.07.2025

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Job Description:

The Zonal Service Manager (Europe Region) is a remote-based role, primarily based in France, within the Electric Vehicles Division of Royal Enfield. The responsibilities include managing dealer service performance across the zone, implementing service processes, establishing EV service workshops, and driving growth in after-sales services. The role involves achieving workshop loading targets, promoting warranty and maintenance contracts, supporting spare parts strategy, resolving customer complaints, and leading service quality initiatives. The manager will also promote customer engagement campaigns, ensure product quality reporting, design service schemes to increase workshop footfall, and support new model service readiness. Additionally, the role involves boosting dealer profitability, managing dealer relationships, and ensuring effective service marketing and operational setup. Fluency in English and French is required, with additional language skills such as German, Italian, or Spanish preferred.