Regional Service Manager

JR France; Cergy; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading electric vehicles company is seeking a Zonal Service Manager to enhance dealer service performance across Europe. This remote position involves managing service operations, increasing customer satisfaction, and overseeing workshop activities, requiring strong service marketing experience and fluency in multiple languages.

Qualifications

• Extensive experience in service marketing and operations.
• Experience with dealer contacts and territory management.
• Fluency or conversational in English and French; knowledge of German, Italian, or Spanish is a plus.

Responsabilités

• Responsible for dealer service performance and implementing service processes.
• Achieve workshop loading targets and promote service engagement campaigns.
• Support onboarding of new dealers and ensure service readiness for new models.

Connaissances

Service marketing experience

Knowledge of dealer service operations

Territory management

Customer engagement

Fluency in English

Conversational in French

Knowledge of additional languages

Description du poste

Job Title: Zonal Service Manager (Europe Region)

Location: Remote, France-based Electric Vehicles Division

Job Description:

• Responsible for dealer service performance in the zone and leading the implementation of service processes.
• Establish EV service workshops in compliance with safety norms and operational guidelines.
• Drive growth in After Sales Service to expand customer market share.
• Achieve workshop loading targets by increasing job orders and service volumes.
• Ensure penetration of Extended Warranty, Roadside Assistance, and Annual Maintenance Contracts.
• Support strategic planning for Spare Parts through market intelligence and dealer interactions.
• Resolve customer complaints promptly and effectively.
• Promote service engagement campaigns and participate in customer-centric events.
• Lead product quality reporting initiatives and collect feedback for quality improvement.
• Design service schemes to increase workshop footfall and service touchpoints.
• Communicate proactively with customers about safety and promote peace-of-mind products.
• Assist in understanding customer profiles to refine service offerings.
• Provide spare parts management support and ensure seamless coordination with the factory.
• Ensure service readiness for new models, including training and parts availability.
• Support onboarding of new dealers and ensure timely completion of service projects.
• Boost dealer profitability and service absorption ratio.

Qualifications and Experience:

• Extensive service marketing experience.
• Knowledge of dealer service and parts operations.
• Territory management and dealer contact experience.
• Fluent or conversational in English, French, and ideally another language such as German, Italian, or Spanish.

Additional Information: The company operates at the intersection of technology and lifestyle, delivering innovative electric vehicle solutions with a focus on quality, diversity, and customer engagement.