Regional Service Manager

JR France; Caen; À distance; EUR 50 000 - 75 000; Plein temps

Résumé du poste

A leading company in the electric vehicles sector is seeking a Zonal Service Manager to lead service performance across dealers in the Europe Region. This remote-based role requires extensive service marketing experience and fluency in English and French, ensuring high-quality service delivery and customer satisfaction. You will drive growth initiatives, establish best practices within service workshops, and collaborate closely with dealers to enhance operational efficiency. Ideal candidates will have a proven track record in territory management and service parts operations, with the ability to thrive in a dynamic, technology-driven environment.

Qualifications

• Extensive service marketing experience required.
• Knowledge of dealer service and parts operations is essential.
• Fluency in English and conversational French. Proficiency in another language preferred.

Responsabilités

• Responsible for dealer service performance and growth in After Sales Service.
• Establish and ensure compliance of EV service workshops.
• Support strategic planning for spare parts and ensure effective customer complaint resolution.

Connaissances

Service marketing experience

Knowledge of dealer service/parts operations

Territory management

Fluent in English

Conversational in French

Proficiency in German, Italian, or Spanish

Description du poste

Job Description:

Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for the dealer service performance in the zone and will lead the implementation of various service processes. You will provide guidance on overall business operations, identify areas for improvement, and support the implementation of new projects in the zone.

• Establish EV service workshops in alignment with company standards, ensuring full compliance with safety norms and operational guidelines.
• Drive growth in After Sales Service to expand customer market share within the assigned zone.
• Achieve workshop loading targets by increasing job orders and service volumes as per goals.
• Ensure penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC) in line with organizational targets.
• Support strategic planning for Spare Parts through market intelligence, dealer visits, competitor analysis, and timely information sharing.
• Ensure effective resolution of customer complaints within agreed timelines, including onsite resolution and feedback management.
• Promote service engagement campaigns through collaboration with distributors and participation in customer-centric events such as rides and campaigns.
• Lead product quality reporting initiatives, including PDI feedback collection, warranty claim parts audits, and service process quality audits across the network.
• Design and implement attractive service schemes to drive workshop footfall and increase service touchpoints within the zone.
• Ensure proactive customer communication regarding safety tips during natural calamities and promote peace-of-mind products such as RSA, insurance renewals, AMCs, and Extended Warranties.
• Support organizational understanding of customer profiles and expectations to refine service offerings.
• Provide spare parts management assistance to channel partners and facilitate coordination with the factory team.
• Ensure new model service readiness, including timely training, procurement of initial parts kits, and availability of tools and equipment.
• Support onboarding and operational setup for new dealers in the zone.
• Ensure timely completion of all service-related projects, aligned with organizational targets and deadlines.
• Accountable for boosting dealer profitability and the dealership's service absorption ratio.

Qualifications and Skills:

• Extensive service marketing experience
• Knowledge of dealer service/parts operations
• Territory management and dealer contact experience
• Fluent or conversational in English and French, with proficiency in another language such as German, Italian, or Spanish preferred

About Flying Flea:

Operating at the intersection of technology and lifestyle, Flying Flea is a new brand that continues a legacy of innovation and creates a new category for the global marketplace and beyond. Built to deliver a smart, nimble, and agile ride experience, the Flying Flea combines authentic design with cutting-edge technology, infused with the style typical of Royal Enfield motorcycles. The Flying Flea team within Royal Enfield includes over 200 engineers in the UK and India, developing its own motor, battery, BMS, and custom software for its connected electric vehicles. We are adding diverse talent from various industries to bring new ideas and perspectives.