Regional Service Manager

JR France; Brest; À distance; EUR 50 000 - 80 000; Plein temps

Résumé du poste

A leading company in the Electric Vehicles sector is seeking a Zonal Service Manager for the Europe Region. This remote-based role focuses on dealer service performance, implementation of service processes, and enhancing customer service experiences. Candidates should have extensive experience in service marketing, dealer operations, and be fluent in multiple languages. The position offers a competitive salary and the chance to contribute to innovative EV solutions.

Qualifications

• Extensive experience in service marketing and dealer service operations required.
• Must be fluent in English and French, with additional languages as a plus.

Responsabilités

• Responsible for dealer service performance and implementing service processes.
• Support strategic planning for spare parts and enhance customer service engagement.
• Provide dealer onboarding and ensure service readiness for new models.

Connaissances

Service marketing experience

Knowledge of dealer service operations

Fluency in English

Fluency in French

Fluency in German

Fluency in Italian

Fluency in Spanish

Description du poste

Job Description:

Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for dealer service performance in the zone, leading the implementation of service processes, and providing guidance on business operations. Your role includes establishing EV service workshops, driving growth in After Sales Service, achieving workshop loading targets, and ensuring penetration of Extended Warranty, Roadside Assistance, and Annual Maintenance Contracts.

You will support strategic planning for spare parts, ensure effective resolution of customer complaints, promote service engagement campaigns, and lead product quality reporting initiatives. Additionally, you will design service schemes to increase workshop footfall, ensure proactive customer communication, and assist in understanding customer profiles to improve service offerings.

Your responsibilities also include providing spare parts management support, ensuring service readiness for new models, supporting dealer onboarding, and completing service-related projects on time. You will be accountable for boosting dealer profitability and service absorption ratio.

Key requirements include extensive service marketing experience, knowledge of dealer service and parts operations, territory management, dealer contact experience, and fluency in English, French, and ideally another language such as German, Italian, or Spanish.

About Flying Flea: Operating at the intersection of technology and lifestyle, Flying Flea is a new brand creating a new category for the global marketplace, delivering a smart ride experience with authentic design and cutting-edge technology. The team includes over 200 engineers developing proprietary motor, battery, BMS, and software for connected electric vehicles.

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