Regional Service Manager

JR France; Arrondissement d'Évry; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading company in the electric vehicle sector is seeking a Zonal Service Manager. In this remote role, you will be responsible for enhancing dealer service performance, driving after-sales growth, and ensuring customer satisfaction through effective management practices. Join an innovative team focused on the future of electric mobility.

Qualifications

• Extensive service marketing experience.
• Knowledge of dealer service and parts operations.
• Fluent in English and French; knowledge of German, Italian, or Spanish is a plus.

Responsabilités

• Establish EV service workshops in alignment with company standards.
• Drive growth in After Sales Service to expand customer market share.
• Ensure effective resolution of customer complaints.

Connaissances

Service marketing

Dealer service operations

Customer communication

Description du poste

Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for the dealer service performance in the zone and will lead the implementation of various service processes. You will provide guidance on overall business operations, identify areas for improvement, and support the implementation of new projects in the zone.

Key Responsibilities:

1. Establish EV service workshops in alignment with company standards, ensuring full compliance with safety norms and operational guidelines.
2. Drive growth in After Sales Service to expand the customer market share within the assigned zone.
3. Achieve workshop loading targets by increasing job orders and service volumes as per goals.
4. Ensure penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC) in line with organizational targets.
5. Support strategic planning for Spare Parts through market intelligence, dealer visits, and competitor analysis.
6. Ensure effective resolution of customer complaints within agreed timelines, including onsite resolution and feedback management.
7. Promote service engagement campaigns through collaboration with distributors and customer-centric events.
8. Lead product quality reporting initiatives, including collection of PDI feedback, warranty claim parts audits, and service process quality audits across the network.
9. Design and implement attractive service schemes to drive workshop footfall and increase service touchpoints.
10. Ensure proactive customer communication regarding safety tips during natural calamities and promote peace-of-mind products such as RSA, insurance renewals, AMCs, and Extended Warranties.
11. Assist in understanding customer profiles to refine and improve service offerings.
12. Provide spare parts management support to channel partners and coordinate with the factory team.
13. Ensure new model service readiness, including training, parts procurement, and equipment availability.
14. Support onboarding and operational setup for new dealers.
15. Ensure timely completion of all service-related projects, aligning with organizational targets.
16. Boost dealer profitability and the dealership's service absorption ratio.

Qualifications and Experience:

• Extensive service marketing experience.
• Knowledge of dealer service/parts operations.
• Territory management and dealer contact experience.
• Fluent or conversational in English, French, and ideally another language such as German, Italian, or Spanish.

Additional Information:

Operating at the intersection of technology and lifestyle, Flying Flea is a new brand within Royal Enfield, focusing on innovation in electric vehicles. We are building a diverse team to develop cutting-edge connected electric vehicles, including motor, battery, BMS, and software development.

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