Regional POS Application Owner - Europe Region (H/F)

CHANEL; Paris; Sur place; EUR 50 000 - 80 000; Plein temps

Résumé du poste

Join CHANEL as a Regional POS Application Owner within the Tech Europe team. This role involves managing Point of Sale systems, ensuring compliance, and improving customer experience across various retail environments. The ideal candidate will bridge business needs with technical solutions, driving strategic vision and project management for POS applications.

Qualifications

• 3-5+ years of experience in product ownership, preferably in retail.
• Strong knowledge of Oracle XStore and SIOCS platforms.
• Experience with Agile/Scrum methodologies.

Responsabilités

• Manage and optimize POS systems across multiple locations.
• Oversee regional rollouts of new POS features and coordinate training.
• Develop regional application backlog and prioritize features.

Connaissances

Communication

Stakeholder Management

Problem Solving

Analytical Mindset

User Focused

Formation

Bachelor’s or Master’s degree in Computer Engineering, Information Systems, or related field

Outils

Oracle XStore

SIOCS

Description du poste

As part of the ongoing Retail transformation, we are seeking a highly skilled and experienced Regional POS Application Owner to join the Chanel Tech Europe team. The ideal candidate will have a strong technical and functional background, with proven experience in deploying Point of Sale (POS) systems across international retail environments.

A POS (Point of Sale) Regional Application Owner plays a key role in managing and optimizing POS systems across multiple locations within a specific region.

WHAT IMPACT YOU CREATE AT CHANEL

The POS Regional Application Owner is responsible for the strategic oversight, development, and continuous improvement of Point of Sale systems across a defined geographic region. This role bridges the gap between business needs and technical solutions, ensuring that POS platforms support operational efficiency, customer experience, and regional compliance.

Application Strategy & Vision

• Define and communicate the regional POS application vision aligned with the adopt strategy. Clearly articulate the vision & objectives of the new POS.
• Identify regional market trends, customer needs, and business goals to shape product direction.
• Assist regional business head to submit business gaps and evolution to the Design Authority, to follow the 90/10 framework and the adopt strategy.
• Monitor Oracle solution updates and propose continuous improvements.
• Stay up to date with Oracle Retail trends and best practices.

Backlog & Roadmap Management

• Own and prioritize the regional application backlog.
  Manage the application backlog: write user stories, prioritize features, and define acceptance criteria.
• Work closely with development, QA, and integration teams to ensure timely and high-quality delivery.
• Participate in Agile ceremonies (sprint planning, daily stand-ups, reviews, retrospectives).
• Ensure functional alignment between XStore (POS) and SIOCS (inventory operations).
• Act as the primary point of contact for all regional POS application-related inquiries and decisions.
• Collect & integrate the feedback from cross region users & stakeholders to refine the Oracle solution
• Collaborate with the POS factory to align on feature releases and enhancements. Ensure that the POS Factory delivers features that meet business needs and regional roll out requirements.
• Ensure timely delivery of features and fixes based on regional priorities.

Stakeholder Collaboration

• Act as the primary liaison between regional business units, regional Tech teams, and the POS factory.
• Gather and translate business requirements into actionable user stories.
• Facilitate regular feedback loops with the new POS team, operations, finance, Key user and support teams.

Implementation & Support

• Oversee regional rollouts of new POS features, hardware, and integrations.
• Coordinate with cross-functional teams to ensure timely and successful market deployment (market and boutique configurations, data migration…)
• Coordinate training and support for local IT teams.
• Develop and deliver training support and documentation for the Retail support teams (service transition to the Retail Contact Center for support and troubleshooting post-deployment)
• Monitor system performance and user adoption, addressing issues proactively.
• Quality Assurance: Ensure that the POS system meet quality standards and performa as expected. Oversee regional testing and validation processes, and manage any necessary adjustments or improvements.

Compliance & Localization

• Ensure POS systems comply with local laws, tax regulations, and payment standards.
• Customize features to meet regional language, currency, and operational needs.

WHAT YOU WILL BRING

• Proven experience as a Product Owner in a retail environment. 3–5+ years of experience in product ownership, preferably in retail.
• Strong knowledge of Oracle XStore and SIOCS platforms.
• Solid understanding of store operations, inventory management, and customer experience.
• Strong understanding of POS systems
• Familiarity with Agile/Scrum methodologies, experience working in Agile/Scrum environments.
• Excellent communication skills and ability to translate technical topics for business users. Stakeholder management, and problem-solving skills.
• Analytical mindset, results-oriented, and user-focused.
• Professional proficiency in English and French (spoken and written)
• Comfortable working in an international and multicultural environment.
• Bachelor’s or Master’s degree in Computer Engineering, Information Systems, or related field.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.