Regional eCommerce Officer (M/F) - LE HAVRE

CMA CGM; Le Havre; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Join CMA CGM as a Digital Products Expert where you will drive the deployment of digital solutions and enhance customer experience. With a focus on strategic goals, you'll lead initiatives to increase product adoption and ensure alignment with business objectives. We are looking for someone with a Master's degree and at least three years of industry experience to contribute to our innovative environment.

Qualifications

• Master’s degree in a related field is mandatory.
• Minimum 3 years experience in eCommerce or digital marketing.
• Experience with cross-functional teams and digital tools is essential.

Responsabilités

• Deploy new digital products and monitor performance metrics.
• Execute local action plans to meet eCommerce targets.
• Analyze data and provide management reports.

Connaissances

Digital Marketing

Project Management

Communication

Problem Solving

Customer Experience

Formation

Master’s degree in Business Administration, Digital Marketing, eCommerce, IT

Outils

APIs

EDI

Mobile Apps

Websites

Description du poste

Led by Rodolphe Saadé, the CMA CGM Group is a global leader in shipping and logistics, serving over 420 ports worldwide across five continents. Its subsidiaries include CEVA Logistics, a leader in logistics, and CMA CGM AIR CARGO, its air freight division. The Group is committed to innovation in offering comprehensive shipping, land, air, and logistics solutions.

Dedicated to energy transition, the Group aims to achieve Net Zero Carbon emissions by 2050 and actively participates in humanitarian crises through the CMA CGM Foundation, mobilizing shipping and logistics expertise to deliver humanitarian supplies globally.

With a presence in 160 countries, operating more than 400 offices and 750 warehouses, and employing over 155,000 people worldwide, including 4,000 in Marseille where its headquarters is located.

YOUR ROLE

Serve as the regional expert for all digital products under responsibility, driving deployment and adoption aligned with Digital Agency targets, and contribute to global initiatives through taskforces.

WHAT ARE YOU GOING TO DO?

• Deploy new features/products: execute deployment plans, conduct trainings, webinars, and internal communications, and facilitate network engagement.
• Increase adoption of digital products by implementing action plans aligned with scorecard targets.
• Monitor regional and country performance metrics.
• Analyze data to translate strategic goals into operational plans targeting the right customer segments.
• Execute local action plans to achieve eCommerce targets, including customer meetings, lead and opportunity conversion, webinars, and network engagement.
• Provide clear reports to management based on eCommerce scorecard performance.
• Develop product expertise on all digital products under responsibility.
• Gather and centralize requests for evolutions and business opportunities.
• Maintain digital knowledge within the network through regular internal touchpoints.
• Support agencies and customers on escalated cases.
• Promote learnings within the Digital Agency.
• Participate in global taskforces: take responsibility for specific streams such as documentation, marketing, eLearning, communication, qualification, business intelligence, benchmarking, and support, contributing to transversal actions as directed by stream leaders.

WHO ARE WE LOOKING FOR?

• A Master’s degree in Business Administration, Digital Marketing, eCommerce, IT, or a related field.
• At least 3 years of experience in eCommerce, digital marketing, or project management.
• Experience working with cross-functional teams to achieve business objectives.
• Familiarity with digital tools and platforms (websites, APIs, EDI, mobile apps) and their integration into the customer journey.
• A customer-centric mindset with a strong interest in digital transformation and customer experience.
• Results-driven, proactive problem solver with excellent communication skills.

Come join CMA CGM’s adventure!