Receptionnist - H / F - CDI - Riviera Marriott Hotel la Porte de Monaco

Riviera Marriott Hotel La Porte De Monaco; Vénissieux; Sur place; EUR 22 000 - 28 000; Plein temps

Résumé du poste

Join a luxurious hotel environment where your passion for guest satisfaction will shine! As a Receptionist, you will be the first point of contact for guests, ensuring they feel welcomed and valued. Your role will involve managing check-in and check-out processes, handling payments, and promoting hotel services. This position offers a chance to work in a dynamic team that values respect and empowerment. With various perks, including food allowances and health insurance, this is an opportunity to grow in the hospitality industry while making memorable experiences for guests. Be part of a team that prioritizes people and excellence.

Prestations

Food allowance

25 days annual vacation plus 7 bank holidays

Seniority bonus after 5 years

Marriott Explore Rate discounts

Public transport reimbursement

Uniform dry-cleaning

Health insurance

Possible housing allowance

Qualifications

• Strong guest relations skills and a warm demeanor are essential.
• Fluency in English is required; a third language is a plus.

Responsabilités

• Welcome guests warmly and assist them throughout their stay.
• Handle check-in/check-out formalities and manage payments.
• Promote hotel services and ensure guest satisfaction.

Connaissances

guest relations

responsiveness

excellent appearance

availability

warm demeanor

stress resilience

fluent in English

third spoken language

Description du poste

Are you interested in working in a luxurious hotel? Then this is for you!

If you are passionate about guest contact and satisfaction, as well as the hospitality industry; if you want to work in an environment where you will be recognized, respected, and empowered, then you have found the right place!

Become part of our team and prepare for a memorable journey with us!

Position Summary

The Receptionist is responsible for welcoming guests and assisting them throughout their stay at the hotel. Responsibilities include handling check-in and check-out formalities, billing, and payments. The receptionist responds to guest requests, provides information, offers assistance, and helps resolve any issues or complaints. The role may require working various shifts depending on service needs.

Specific Missions

1. Responsibilities:
2. Warmly welcomes guests upon arrival, addressing them by name when known and following brand standards (the “15 / 5” rule);
3. Handles check-in formalities, confirming reservation details with guests;
4. Ensures guest identity verification and compliance with legal requirements;
5. Secures payment guarantees for the entire stay;
6. Presents hotel services, outlets, and opening hours to guests;
7. Offers paid upgrades to higher room categories to generate additional revenue;
8. Thanks guests after check-in and directs them to their rooms;
9. Requests luggage handling from the bell team and assists when needed;
10. Promotes the Marriott Bonvoy loyalty program;
11. Ensures a seamless digital guest experience via GXP Empower and Mobile Control Panel;
12. Follows billing instructions for special arrangements;
13. Charges credit cards for prepaid reservations according to standards;
14. Gathers feedback during check-out and prepares final invoices;
15. Handles payments and closes invoices;
16. Thanks guests and invites them to return;
17. Manages cash float and ensures accuracy of cash flows;
18. Handles incidents or refers to supervisor if beyond scope;
19. Communication:
20. Uses professional language with colleagues and guests;
21. Assists colleagues and communicates discreetly;
22. Answers calls promptly and warmly, using guest names when possible;
23. Provides information via various communication channels;
24. Procedures and Standards:
25. Protects guest and colleague confidentiality;
26. Follows company and departmental procedures;
27. Human Resources Management:
28. Completes mandatory trainings;
29. Leads by example, promoting company values: put people first, act with integrity, pursue excellence, embrace change, serve our world.

Required Skills

• Soft skills: guest relations, responsiveness, excellent appearance, availability, smiling, warm demeanor, stress resilience;
• Fluent in English; a third spoken language is a plus.

This job description is non-exhaustive and may be subject to modifications or additional responsibilities.

Other Advantages

• Food allowance, annual vacations of 25 days plus 7 bank holidays, seniority bonus after 5 years, Marriott Explore Rate discounts, public transport reimbursement, uniform dry-cleaning, health insurance, possible housing allowance, and more.

Be part of our team!

Marriott International is an equal opportunity employer committed to diversity and inclusion. We aim to uphold a culture of non-discrimination and to provide a welcoming environment for all employees.