Receptionnist - H / F - CDI - Riviera Marriott Hotel la Porte de Monaco

Are you interested in working in a Luxurious Hotel? Then this is for you!

If you are passionate about Guest Contact & Satisfaction but also about the hospitality industry; If you want to work in an environment where you will be recognized, respected and empowered, then you found the right place!

Become part of our team and be ready for a memorable journey with us!

POSITION SUMMARY

The Receptionnist is responsible for welcoming guests and assisting them throughout their stay at the hotel. They handle check-in and check-out formalities, billing, and payments. They respond to guest requests during their stay, provide information, offer assistance, and help resolve any problems or complaints. Depending on service needs, they may be required to work various shifts.

SPECIFIC MISSIONS:

1. Responsibilities:
2. Warmly welcomes guests upon arrival at the hotel, addressing them by name when known and in accordance with brand standards (the “15 / 5” rule);
3. Handles check-in formalities by confirming with the guest the reservation details (room type, length of stay, reserved package);
4. Ensures guest identity and complies with legal requirements (ID verification);
5. Ensures adequate payment guarantee (by card or cash) for the entire stay;
6. Presents all hotel services to guests, including outlets, available services, and opening hours;
7. Offers guests a paid upgrade to a higher room category to generate additional revenue;
8. Upon completion of the check-in, thanks the guest for choosing our property and indicates the direction to their room;
9. Requests the bell team to handle luggage and assists in the absence of colleagues;
10. Promotes the Marriott Bonvoy loyalty program in all interactions with guests;
11. Ensures a seamless and personalized digital guest experience via GXP Empower and the Mobile Control Panel;
12. Follows billing instructions for special arrangements (agencies, tour operators, companies);
13. For prepaid reservations, ensures that the guest’s credit card is charged in compliance with current standards and procedures;
14. During guest check-out, ensures their stay went well or gathers feedback on any issues encountered;
15. Prepares the final invoice and reviews the charges with the guest;
16. Handles the payment of the stay based on the specific arrangements of the booking and closes the invoice;
17. Warmly thanks the guest for choosing our hotel and invites them to consider staying with us again in the future;
18. Manages their cash float, ensuring that all cash inflows and outflows correspond to payments made and that there are no discrepancies;
19. In case of an incident during the guest’s stay, manages the resolution or refers the matter to their supervisor if it exceeds their scope of responsibility;
20. Communication:
21. Communicates with colleagues and guests using clear, appropriate, and professional language;
22. Assists colleagues in their work;
23. Communicates service needs or incidents to colleagues discreetly, away from guest areas;
24. Answers the phone using standard greetings within three rings, with a warm and friendly tone, and uses the guest’s name whenever possible;
25. Provides information to guests in person, by phone, email, and chat;
26. Procedures and Standards:
27. Protects the privacy and confidentiality of guest and colleague information;
28. Follows all company and / or departmental procedures;
29. Human Resources Management:
30. Ensures that all mandatory internal and Marriott International virtual trainings are completed;
31. Leads by example and promotes the company’s vision and values by demonstrating and applying them:
32. Put people first;
33. Pursue excellence;
34. Embrace change;
35. Act with integrity;
36. Serve our world;

REQUIRED SKILLS:

• Soft skills
• Guest relations
• Responsiveness
• Excellent appearance
• Availability
• Smiling
• Warm demeanor
• Stress resilience
• Fluent in English

A third spoken language is a plus

This job description is non-exhaustive and may be subject to modifications or additional responsibilities.

Other advantages:

A food allowance is allocated according to the guaranteed minimum, under reserve to fulfill the conditions set by the legal and contractual provisions in place.

Annual Vacations:

25 days (in proportion of the time of presence).

7 bank holidays per year.

Seniority bonus:

Seniority bonus after 5 years within the property.

Marriott Explore Rate:

As you are a Marriott Associate, you will be eligible to the Explore Rates discounts within all the group properties according to availability.

Public transports:

Reimbursement of public transports upon presentation of a valid ticket up to 50%.

Laundry:

You are eligible to dry-clean your uniform or working clothes.

Mutuality:

You will benefit from the compulsory health insurance and its complementary mutual as soon as you join the company. You will therefore be able to add your partner and your children.

Housing:

Possibility of housing for candidates not living in the region. 100€ per month.

Be part of our Team!

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.