Receptionist (M/F)

de la Rozelle; France; Sur place; EUR 19 000 - 27 000; Plein temps

Résumé du poste

de la Rozelle, a beautiful 4-star hotel near Blois, Chambord and Cheverny, is seeking a receptionist. Reporting to the Operations Manager, you will manage bookings, welcome guests and build customer loyalty across Accommodation, Events and Catering.

Your profile should include upper secondary education or a two-year higher qualification, significant experience in a similar role, excellent interpersonal and negotiation skills, and fluency in English (other languages are an asset).

Qualifications

• Completed upper secondary education or a two-year higher education qualification.
• Significant experience in a similar role.
• Fluent in English; knowledge of other languages is an asset.

Responsabilités

• Manage bookings and welcome guests across departments.
• Build customer loyalty and promote hotel services.
• Handle check-ins and check-outs and admin follow-up of bookings.
• Respond to guests' needs and inform them of available services.
• Carry out follow-up after departure and maintain quality standards.

Connaissances

Interpersonal skills

Customer service

Negotiation

English fluency

Formation

Upper secondary education

Two-year higher education qualification

Outils

POS system

Description du poste

We are looking for staff for our beautiful 4-star hotel, situated near Blois, Chambord and Cheverny, in a prestigious setting:

- A RECEPTIONIST (M/F)

YOUR ROLE

Reporting directly to the Operations Manager, your main role will be to manage bookings, welcome guests and build customer loyalty across the hotel’s various departments: Accommodation, Events and Catering.

Your other responsibilities will include:

• To act as the hotel’s and the brand’s primary ambassador,
• To ensure the hotel is fully booked,
• Handling the administrative follow-up of bookings,
• Converting enquiries into booking proposals,
• Managing hotel check-ins and check-outs,
• To manage customer and sales relations,
• Respond to guests’ needs and inform them of the services on offer,
• Carry out follow-up after the customer’s departure (online reputation management),
• Applying procedures,
• Implement quality, hygiene and safety standards,
• Manage the till at reception (checking and closing the till at the end of the day),
• Implement the pricing policy set by management.
• Help to optimise the occupancy rate and the average room rate.

YOUR PROFILE

Ideally, you will have completed upper secondary education (e.g. A-levels or equivalent) or a two-year higher education qualification, and have significant experience in a similar role, ideally gained within an establishment meeting the same or higher standards.

With excellent interpersonal skills, you are recognised for your professionalism, your commercial acumen, and your flair for negotiation and diplomacy.
You know how to handle delicate situations with flexibility and firmness, depending on the context and the people involved.

You possess strong interpersonal, analytical, summarising, forward-thinking and writing skills.
You wish to develop your career within an organisation that encourages initiative and autonomy,
You wish to help develop an organisation, its tools and methods to improve efficiency.

Your commitment, rigour and operational responsiveness will enable you to fulfil your potential in a role offering high added value.
You are fluent in English, and knowledge of other languages is an asset.
Versatility in a restaurant setting is also highly valued.

• Status: Employee
• Contract duration: Fixed-term contract with the potential to become permanent (depending on your commitment)