Receptionist - Evening and Weekend

Fenway Community Health; Ambrus; Sur place; EUR 20 000 - 40 000; Temps partiel

Résumé du poste

Fenway Community Health is seeking a part-time Evening and Weekend Receptionist. This role involves overseeing the closing of the reception area, providing excellent customer service, and ensuring the safety of the building. Ideal candidates will have a high school diploma and experience in customer service, with a focus on attention to detail and organizational skills. Diversity is encouraged in our hiring process.

Prestations

Comprehensive medical and dental insurance plans

Retirement plan with employer match

11 paid holidays

Paid vacation

Qualifications

• High school diploma or GED required.
• Experience in customer service is essential.
• Bilingual Spanish/English preferred.

Responsabilités

• Close receptionist station daily and provide high-quality customer service.
• Greet clients, answer phone calls, and direct clients to relevant areas.
• Ensure confidentiality and maintain professionalism at all times.

Connaissances

Customer Service

Attention to Detail

Organizational Skills

Bilingual (Spanish/English)

Formation

High School Diploma or GED

Description du poste

All Jobs > Receptionist - Evening and Weekend

Fenway Health

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Receptionist - Evening and Weekend

Boston, MA

• Patient Services
  
  

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Job Type

Part-time

Description

Under the supervision of the Patient Services Supervisor, the Evening and Weekend Receptionist is responsible for closing the receptionist station daily and provision of top-quality customer services.

Hours: 20 hours a week

Representative Duties

Close the Receptionist Station Daily according to established clinic hours

• Close all phone lines and engage night service
• Walk around building after entry access has ended checking all non-secured areas to be sure no one is in the building after building is closed
• Overhead Page Announcement before engaging Alarms
• Engage Alarms and Lock Doors
  
  

Provide excellent customer service

• Greet each client with a smile and a welcoming, professional manner.
• Answer each phone call in a cheerful and professional manner.
• Accurately route calls.
• Give patients clear directions to the relevant waiting area.
• Provide clients with correct and accurate information regarding FCHC services and providers.
• Ask for input from team colleagues if unsure of correct response to inquiries.
• Refer unusual or difficult situations to supervisor.
• Actively build good working relationships with colleagues and providers. Be an active, productive and responsible member of the Patient Services team.
• At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position.
• Be discreet when obtaining sensitive information from clients.
  
  

Provide Back-up for registering new and existing patients

• Schedule appointments according to the patient’s needs and provider availability
• Update appointment statuses to No-Show, by follow No-Show steps
• Check-in ATS patients and direct them to the correct floor
  
  

Meets Agency Participatory Expectation

• Adheres to all agency and departmental policies and procedures
• Participates in quality assessment and improvement activities as requested
• Adheres to the highest principles of patient and client confidentiality
• Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
• Attends all required meetings, in-services and professional trainings
• Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
• Serves on agency committees and in professional organizations when requested
  
  

Requirements

Performs other related duties as requested.

• High School Diploma or GED required.
• Successful customer service background
• Basic Computer experience required.
• Calm, patient and understanding manner.
• Strong attention to detail,
• good organizational skills.
• Bilingual Spanish/English also preferred.
• Experience working with an ethnically, culturally and racially diverse work staff preferred
• Ability to work harmoniously with diverse groups of individuals
  
  

Physical Requirements

Ability to meet the following physical requirements with or without reasonable accommodations:

• Sit at a computer station for extended periods of time
• Ability to keyboard for extended periods of time
  
  

This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more. LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.

Salary Description

21.54-23.69

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