Receptionist - EMEA

Hilton; Versailles; Sur place; EUR 20 000 - 30 000; Plein temps

Résumé du poste

Rejoignez une équipe exceptionnelle au Waldorf Astoria Versailles en tant que Réceptionniste de jour. Dans un cadre luxueux, vous serez le premier point de contact pour nos clients, garantissant un service de qualité et une satisfaction totale. En tant qu'ambassadeur de l'hôtel, vous jouerez un rôle essentiel dans la création d'expériences mémorables. Ce poste offre un contrat à durée indéterminée à temps plein avec des horaires flexibles et des avantages attrayants. Si vous êtes passionné par l'hospitalité et souhaitez évoluer dans un environnement prestigieux, cette opportunité est faite pour vous.

Prestations

Jours de congé consécutifs

Stationnement gratuit ou couverture de 50% du Pass Navigo

Contributions à l'assurance santé

Repas sur place

Uniformes fournis

Reconnaissance des employés

Taux préférentiels dans les propriétés Hilton

Accès à des cours d'e-learning

Opportunités de développement de carrière

Qualifications

• Expérience antérieure dans un rôle de réception dans un hôtel de luxe.
• Autorisation de travail en France requise.

Responsabilités

• Gérer les procédures d'enregistrement et de départ des clients.
• Accueillir les clients et créer une expérience mémorable.
• Fournir des informations sur le séjour et les services de l'hôtel.

Connaissances

Service à la clientèle

Compétences informatiques

Systèmes téléphoniques multi-lignes

Étiquette téléphonique

Outils

QuickBooks

Description du poste

Previous experience in a similar luxury hotel reception role (internships or apprenticeships included).

Must have authorization to work in France.

JOIN US!

Becoming part of the Waldorf Astoria Versailles team means working in an exceptional setting with a warm, family-like and supportive atmosphere.

It also means joining the global Hilton family whose vision, as passed down by Conrad Hilton, is to fill the earth with the light and warmth of hospitality by delivering exceptional experiences to every guest, every time.

Hilton has been ranked #1 in France on the list of World's Best Workplaces.

A Message from Our General Manager Stphanie Rambaud:

Dear candidates,

We sincerely thank you for your interest in our hotel. We look forward to meeting you and hopefully welcoming you into the fantastic team of the Waldorf Astoria Versailles.

BENEFITS

• Two consecutive days off.
• Overtime managed, compensated, or paid under certain conditions.
• Free parking or 50% coverage of Pass Navigo transport pass.
• Various bonuses: performance, year-end, seniority, referral, and sales-related (depending on the role).
• 78% employer contribution to health insurance (individual), 100% coverage for supplemental insurance.
• Free hot beverages / Onsite staff restaurant Foodles (smart fridges) with employer contribution.
• Uniforms provided or company laundry service / Locker rooms available.
• Regular events and a friendly, caring atmosphere.
• Employee recognition program.

Hilton Employee Perks

• Preferential rates at Hilton properties worldwide including for friends and family.
• Access to e-learning courses in various fields in addition to internal training.
• Real and concrete career development opportunities within the Hilton Group.

To apply, please email us at:

Visit our website:

Visit the Waldorf Astoria Versailles Trianon Palace page on LinkedIn.

Job Description

Located on the edge of the Château de Versailles Park, nestled in a lush green setting, the Waldorf Astoria Versailles Trianon Palace invites guests to discover 199 rooms and suites within the five-star Trianon Palace and its four-star Pavilion; the brasserie-style restaurant La Véranda and its bar gallery; the Michelin-starred gourmet restaurant Gordon Ramsay; conference and event rooms; as well as a fitness center and the luxurious Guerlain Spa.

Position Overview

Established in 1910, the five-star Trianon Palace offers 85 rooms and 15 suites with stunning views of the Versailles Park and the hotel's landscaped gardens.

This historic setting features many beautiful spaces including a large gallery filled with natural light and decorated in a refined contemporary style.

Located just opposite the Trianon Palace, the four-star Pavilion features 99 rooms with modern and sophisticated elegance, most offering beautiful views of the garden.

We are currently seeking a Day Receptionist (M/F) to join our exceptional Front Office team, which includes receptionists, concierges, valets, and porters, all supervised by our Front Office Manager.

As a true ambassador of the hotel, under the supervision of the Front Office Manager and the Day Shift Supervisor, you will be responsible for ensuring smooth arrivals and departures, high-quality service, and complete guest satisfaction, all within an exceptional work environment.

Permanent full-time contract (CDI) available immediately.

39 hours/week. Morning shift: 7:00 am to 3:20 pm. Evening shift: 3:00 pm to 11:20 pm.

Main Responsibilities

• Handle check-in and checkout procedures for individual and group guests.
• Welcome guests (in person and over the phone) and create a memorable experience.
• Provide information about the stay, formalities, and hotel services.
• Assist with room planning, billing, and delayed service charges.

Key Skills

Multi-line Phone Systems, Customer Service, Computer Skills, QuickBooks, Medical office experience, Office Experience, 10 Key Calculator, Dental Office Experience, Front Desk, Administrative Experience, Medical Receptionist, Phone Etiquette.