Receptionist - EMEA

Hilton Worldwide, Inc.; Versailles; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Le Waldorf Astoria Versailles recherche un réceptionniste pour son équipe exceptionnelle. Doté d'une expérience dans l'hôtellerie de luxe, vous serez responsable des arrivées et départs des clients, assurant un service de haute qualité. Rejoignez une équipe dynamique dans un cadre prestigieux et profitez d'opportunités de développement de carrière au sein du groupe Hilton.

Prestations

Deux jours consécutifs de congé

Couverture des coûts de la carte de transport Pass Navigo

Remboursement pour heures supplémentaires

Programme de reconnaissance des employés

Accès à des formations internes

Uniformes fournis

Qualifications

• Autorisation de travail en France requise.
• Expérience antérieure dans un hôtel de luxe souhaitée.

Responsabilités

• Gérer les procédures de check-in et check-out.
• Accueillir les clients et fournir des informations sur l'hôtel.
• Assister à la planification des chambres et à la facturation.

Connaissances

Fluent in French

Fluent in English

Customer service

Description du poste

Job Description - Receptionist - EMEA (HOT0BJCH)

Job Description

Job Number:

Receptionist - EMEA (

Job Number:

HOT0BJCH )

Work Locations

Work Locations

: Trianon Palace Versailles, A Waldorf Astoria Hotel 1, boulevard de la Reine Versailles - Paris 78000

Job Description

Located on the edge of the Château de Versailles Park, nestled in a lush green setting, the Waldorf Astoria Versailles – Trianon Palace invites guests to discover 199 rooms and suites within the five-star Trianon Palace and its four-star Pavilion; the brasserie-style restaurant “La Véranda” and its bar gallery; the Michelin-starred gourmet restaurant “Gordon Ramsay”; conference and event rooms; as well as a fitness center and the luxurious Guerlain Spa.

Position Overview

Established in 1910, the five-star Trianon Palace offers 85 rooms and 15 suites with stunning views of the Versailles Park and the hotel’s landscaped gardens.
This historic setting features many beautiful spaces, including a large gallery filled with natural light and decorated in a refined, contemporary style.

Located just opposite the Trianon Palace, the four-star Pavilion features 99 rooms with modern and sophisticated elegance, most offering beautiful views of the garden.

We are currently seeking a Day Receptionist (M/F) to join our exceptional Front Office team, which includes receptionists, concierges, valets, and porters, all supervised by our Front Office Manager.

As a true ambassador of the hotel, under the supervision of the Front Office Manager and the Day Shift Supervisor, you will be responsible for ensuring smooth arrivals and departures, high-quality service, and complete guest satisfaction — all within an exceptional work environment.

Permanent full-time contract (CDI) available immediately
39 hours/week – Morning shift: 7:00am to 3:20pm – Evening shift: 3:00pm to 11:20pm

Main Responsibilities

Handle check-in and check-out procedures for individual and group guests

Welcome guests (in person and over the phone) and create a memorable experience

Provide information about the stay, formalities, and hotel services

Assist with room planning, billing, and delayed service charges

Profile

Fluent in French and English

Previous experience in a similar luxury hotel reception role (internships or apprenticeships included)

Must have authorization to work in France

JOIN US!

Becoming part of the Waldorf Astoria Versailles team means working in an exceptional setting with a warm, family-like, and supportive atmosphere.
It also means joining the global Hilton family, whose vision, as passed down by Conrad Hilton, is “to fill the earth with the light and warmth of hospitality” by delivering exceptional experiences to every guest, every time.

Hilton has been ranked #1 in France on the list of World’s Best Workplaces.

A Message from Our General Manager, Stéphanie Rambaud:
Dear candidates,
We sincerely thank you for your interest in our hotel. We look forward to meeting you and hopefully welcoming you into the fantastic team of the Waldorf Astoria Versailles.

BENEFITS

Two consecutive days off

Overtime managed, compensated, or paid under certain conditions

Free parking or 50% coverage of Pass Navigo transport pass

Various bonuses: performance, year-end, seniority, referral, and sales-related (depending on the role)

78% employer contribution to health insurance (individual), 100% coverage for supplemental insurance

Free hot beverages / On-site staff restaurant – Foodles (smart fridges) with employer contribution

Uniforms provided or company laundry service / Locker rooms available

Regular events and a friendly, caring atmosphere

Employee recognition program

Hilton Employee Perks

Preferential rates at Hilton properties worldwide, including for friends and family

Access to e-learning courses in various fields in addition to internal training

Real and concrete career development opportunities within the Hilton Group

Job

: Guest Services, Operations, and Front Office