Receptionist

HSH Group / The Peninsula Hong Kong; Paris; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A luxury hotel in Paris is looking for a Front Desk Supervisor to manage guest services and ensure high-quality operations. Candidates must exhibit strong interpersonal skills, rigor in their work, and proficiency in English and French. Experience in a similar hotel environment is required. Join a prestigious team committed to excellence and guest satisfaction.

Qualifications

• Must have similar experience in a hotel of the same category.
• Good interpersonal skills.
• Demonstrate rigor and organization in their work.

Responsabilités

• Handle guest check-in and check-out formalities.
• Supervise check-in and check-out processes.
• Manage room occupancy planning and billing.
• Respond to customer inquiries and complaints.
• Train and motivate the reception team.

Connaissances

Interpersonal skills

Rigor and organization

Fluency in English

Fluency in French

Office automation tools proficiency

Formation

Hotel school diploma / BTS / Bachelor's degree or equivalent experience

Outils

Opera software

Description du poste

Perfectly situated at 19 Avenue Kléber, The Peninsula sits in the heart of Paris within walking distance of some of the world’s most famous monuments, museums and luxury shopping districts. The Peninsula houses 200 luxurious rooms, including 93 suites. Working alongside a high profile and prestigious team, The Peninsula Paris is seeking a Front Desk Supervisor.

• Join a group that cares about its teams as much as its customers.
• Come and share our values of excellence and generosity.
• Develop your skills in a prestigious, international environment.

Key accountabilities :

• Handle guest (individual or group) check-in and check-out formalities, in compliance with the policies and procedures in force within the establishment, ensuring an exemplary quality of welcome and attentiveness and striving to provide the most appropriate solution.
• Supervise check-in and check-out processes to ensure smooth and efficient operations in line with Peninsula standards.
• Be fully available to provide customers with all information and enquiries in a courteous, professional and efficient manner.
• Manage room occupancy planning, bill collection and deferred services, as well as the efficient management of room reservations and billing.
• Master the systems/software required for the job (OnePMS, HotSOS, Concierge Organizer, Nepting, Penchat, Payzen, Saflok etc.).
• Respond to customer inquiries, requests and complaints in a prompt and courteous manner, informing the Service Manager/Director.
• Actively participate in the Upsell program and provide upsell opportunities to the reception team.
• Ensure good inter- and intra-departmental communication.
• Supervise, train and motivate the reception team to provide excellent service.
• Carry out and ensure the effective management of the cash float to maintain financial integrity.

Profile required :

• Good interpersonal skills,
• Demonstrate rigor and organization in their work,
• Fluency in English and French,
• Proficiency in the use of office automation tools, including Opera software,
• Have similar experience in a hotel of the same category,
• Hotel school diploma / BTS / Bachelor's degree or equivalent experience.

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