Receptionist

Accor; Issy-les-Moulineaux; Sur place; EUR 24 000 - 30 000; Plein temps

Résumé du poste

Accor is looking for a Receptionist to provide exceptional service in a vibrant hotel environment. Responsibilities include guest management, operating the switchboard, and ensuring satisfaction. Ideal candidates should possess strong customer service skills and prior hospitality experience. Join a passionate team and advance your career in hospitality with Accor.

Prestations

Exclusive benefits specific to the sector

Career opportunities in various locations

Qualifications

• 1-2 years related experience in hotel or front office.
• Experience handling multiple phone lines preferred.

Responsabilités

• Provide quality service to guests during check-in and check-out.
• Communicate effectively with staff and guests.
• Maintain guest confidentiality and security procedures.

Connaissances

Customer service

Organizational skills

Description du poste

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Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself; they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. It will be a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel, other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you do with us, regardless of your profession, will offer a deep sense of meaning, creating lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

Scope of Position:

Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide helpful information. Attend to all incoming calls professionally and politely, striving to ensure guest satisfaction. Maintain strict security procedures to ensure guest confidentiality and safety.

Responsibilities & Key Performance Areas:

1. Provide quality service to guests by responding promptly, efficiently, and courteously during check-in, check-out, and their stay.
2. Maintain control of guest and hotel accounts, ensuring charges are accurate and posted timely.
3. Follow security procedures for credit and cash transactions, issuing room keys, and guest confidentiality/privacy.
4. Communicate effectively between guests and hotel departments, both verbally and in writing.
5. Operate switchboard efficiently, handling calls promptly and professionally, greeting callers according to policy, and transferring calls appropriately.
6. Document and distribute internal and guest messages accurately.
7. Maintain an internal phone list for transfers, connect international and operator-assisted calls, and record charges.
8. Assist with reservations by screening calls and providing accurate information.
9. Promote hotel facilities and maximize sales through product knowledge and selling skills.
10. Perform other duties as assigned by management.

Talent & Culture Responsibilities

1. Assist management in establishing ongoing training programs based on brand and service standards.
2. Induct new staff, ensuring duties are performed in accordance with standards and procedures.
3. Use guest feedback to improve service and product delivery.
4. Communicate regularly with staff through briefings and information sharing.

Systems & Procedures

1. Report system issues and suggest improvements.
2. Follow policies and procedures outlined in manuals and policies.
3. Ensure duties are completed with proper handovers.

Customer Relations

1. Provide friendly and professional service to all guests.
2. Lead by example in attending to guest requests and striving for total satisfaction.
3. Take initiative to ensure positive interactions and escalate issues when necessary.
4. Collaborate with colleagues to meet departmental goals.
5. Respect and be sensitive to cultural differences.
6. Actively promote hotel promotions and facilities.
7. Implement Accor values and customer service vision.

Other

1. Complete tasks accurately and timely.
2. Participate in training and meetings.
3. Adhere to policies on equality, harassment, grooming, and safety.
4. Maintain confidentiality of information.
5. Perform other reasonable duties as required.

Qualifications

• Experience as a Receptionist or Front Office Representative preferred.
• 1-2 years related experience.
• Experience handling multiple phone lines.
• Strong customer service and organizational skills required.

Additional Information

Maintain confidentiality and exercise discretion at all times. This job description serves as a guide and is subject to change to meet business needs.