Quality Assurance Specialist

Jefferson, Jefferson County, Wisconsin; Auvergne-Rhône-Alpes; On-site; EUR 33,000 - 37,000; Full time

Benefits offered by this job

Paid vacation

Health insurance

Dental & Vision insurance

Job summary

Jefferson County in Wisconsin seeks a Quality Assurance Specialist to ensure accuracy and compliance in FoodShare eligibility determinations. You will perform quality reviews, monitor timelines, and support QA processes across the Southern Consortium.

The role requires an associate degree or equivalent experience and familiarity with DHS QA tools. Eligible candidates enjoy competitive pay and benefits in a county government setting.

Qualifications

• Associate degree or higher in a related field or equivalent experience.
• Experience making FoodShare eligibility determinations.
• Familiarity with Wisconsin DHS quality assurance tools and systems.

Responsibilities

• Conduct quality assurance reviews of FoodShare eligibility cases for compliance with policies.
• Review determinations, case docs, processing timelines and benefit calculations for accuracy.
• Monitor program performance using DHS QA tools and support Southern Consortium QA procedures.

Education

Associate degree (2-year) in Human Services/ Public Administration/ Business Administration/ Social Work

Job description

Job Description For Quality Assurance Specialist

Job Title: Quality Assurance Specialist

Full-Time

Wage And Salary

$26.90 - $29.98

Application Review Will Begin

November 6, 2026

Application Deadline

November 20, 2026

Job Description

ABOUT THE ECONOMIC SUPPORT DIVISION OF JEFFERSON COUNTY

The Economic Support Division within Jefferson County Human Services serves Jefferson County residents who are low income, faced with an economic setback, and/or need additional financial support as they work towards greater self-sufficiency.

What You Will Do

The purpose of this position is to ensure accuracy, compliance, and consistency in the administration of the FoodShare program. This position performs quality reviews of eligibility determinations, monitors compliance with federal and state regulations, utilizes Department of Health Services quality assurance tools, and supports Southern Consortium quality assurance and operational processes.

Some Essential Responsibilities

• Conduct quality assurance reviews of FoodShare eligibility cases to ensure compliance with federal, state, and county policies and procedures.
• Review and evaluate eligibility determinations, case documentation, processing timelines, and benefit calculations for accuracy.
• Utilize Wisconsin Department of Health Services (DHS) quality assurance tools, reports, and review systems to monitor program performance and compliance.
• Apply and support Southern Consortium quality assurance procedures, workflows, and operational standards.
• Identify trends, deficiencies, and areas of risk within FoodShare case management practices and recommend corrective actions.

Qualifications

Requirements

• Associate degree (2-year degree) in Human Services, Public Administration, Business Administration, Social Work, or a related field, or comparable experience in lieu of education.
• Demonstrated experience making FoodShare eligibility determinations.
• Experience using Wisconsin Department of Health Services quality assurance tools and systems.
• Knowledge of Southern Consortium processes and operational procedures related to Economic Support programs.

Preferred Requirements

• Preferred minimum of five (5) years of experience administering the FoodShare program.
• Experience in quality assurance, quality control, auditing, or compliance monitoring within public assistance programs.
• Experience training or mentoring eligibility staff.
• Knowledge of Wisconsin Economic Support programs and consortium operations.
• Experience using Wisconsin Department of Health Services quality assurance tools and systems.

Wage & Benefits

We pay $26.90 - $29.98/ hour based on candidate’s successful experience and qualification.

Benefit Highlights

*Paid vacation* Health insurance* Health insurance Opt Out Plan * Dental & Vision insurance*

2026 Gold Certified Family Friendly Workplace

Employees at Jefferson County Value

*Competitive Pay* Excellent Benefits* Great Coworkers* Flexibility* Advancement & Opportunity* Family Feel*

Jefferson County is an Equal Opportunity Employer