Responsibilities:
- Collaboration with Head of Quality and Process Improvement to support ongoing development, implementation and maintenance of the corporate quality system.
- Develop and maintain the ProductLife Group quality management system, including requirement for obtaining ISO 9001 certification, with ongoing alignment with the corporate quality management system.
- Recommend, develop and maintain the controlled document system, including SOPs, WPDs and any associated forms and templates.
- Ensure data in Quality trackers/system are accurate, up to date and entered in a timely manner, to enable automated reporting.
- Identify process efficiency/effectiveness issues and provide solutions for improvement.
- Maintain a strong working knowledge of SOPs as well as ICH, GCP, local regulations and guidelines.
- Provide quality verification and oversight including corrective action plans for activities not meeting quality standards.
- Provide interpretation and relay to the Managers the need for continuous improvement of processes.
- Management and implementation of ProductLife Group annual risk based audit program (occasional travel).
- Management of internal and client audit and inspection findings.
- Act as the key point of contact for client auditors and vendors PLG audits.
- Support and maintain quality activities for oversight of vendors, suppliers and subcontractors to ensure they are functioning appropriately and audit as required.
- Oversee, maintain and improve training programs within ProductLife Group.
Work with the departments to develop guidelines and metrics to assure quality and compliant deliverables. - Quality representative at Global Quality Management Team meetings (occasional travel).
Collaborate effectively with other managers.
Experience Details:
8+ years’ experience within a Quality role in Pharmaceutical industry + previous role or knowledge in PV domain.
Key Skills Required:
- Management of client specific procedures, NC and CAPA for client.
- Trainer of OPS staff on Quality process (e.g. NC/CAPA).
- Writing of procedure, process mapping, gap analysis.
- Support of GVP audits.
- Ability to lead working group with clients, take minutes on flight, propose solution.
- Client facing to defend PLG process and find compromises.
Required Technical Skills:
- PV training.
- Quality assurance specific training.
- Experience in using QMS tools (such as ENNOV, Trackwise, Mastercontrol, Veeva etc).
- Knowledge of methodologies such as ISO 9001 2015 standard, Six Sigma, Lean or CMM.
- Graphical process modeling methods and tools (Visio).
- Skill in MS Office tools, Excel, SharePoint, Content Management tools.
Strong Soft Skills:
- Partnership mindset.
- Commitment to deadlines.
- Excellent written and oral communication skills.
- Communication with client.
Required Education:
Bachelor’s or higher graduate degree in a science related field, or equivalent experience.
Required Languages:
French + English (Native/Full Proficiency).