Property Manager

PT The Balinese Villa Agency; Paris; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading villa management company is seeking a Villa Manager in Bali to oversee operations and ensure exceptional service. The role involves managing daily operations, guest services, and staff, requiring previous experience in hospitality management. Join a supportive team and enjoy growth opportunities in a dynamic environment.

Prestations

Competitive salary

Supportive team environment

Growth opportunities

Training and development

Qualifications

• Experience in villa or hospitality management.
• Strong leadership and communication skills in English, Bahasa Indonesia is a plus.
• Proactive and detail-oriented.

Responsabilités

• Oversee daily villa operations and maintain service standards.
• Manage guest services and handle inquiries professionally.
• Supervise villa staff and coordinate budgeting and reporting.

Connaissances

Leadership

Communication

Organizational skills

Tech-savvy

Outils

PMS

Description du poste

About Us: We are a professional and fast-growing villa management company in Bali, dedicated to delivering high-quality hospitality services and unforgettable guest experiences. As we expand our portfolio of beautiful properties, we are looking for an experienced and committed Villa Manager to join our team.

Role Overview: The Villa Manager is responsible for the smooth day-to-day operations of the assigned villa(s), ensuring guests receive a warm welcome, the highest service standards are met, and the property is always maintained in top condition. You are the bridge between guests, staff, service providers, and the property management team.

Key Responsibilities:

Daily Villa Operations

Inspect the villa daily to ensure cleanliness, maintenance, and overall condition meet company standards

Supervise housekeeping and maintenance teams and ensure quality control

Manage villa inventory and restock supplies when needed

Use software & internal communication tools to report, assign, and track daily tasks

Maintain clear records of operations, guest feedback, and maintenance logs

Guest Services & Hospitality

Warmly welcome guests and assist during check-in and check-out according to our protocols

Handle guest inquiries, requests, and complaints in a professional and timely manner

Coordinate additional guest services such as transport, spa treatments, or excursions

Ensure guests have a seamless, safe, and memorable stay

Staff Supervision & Coordination

Train and guide villa staff to uphold service standards

Create staff schedules and ensure coverage

Attend regular online or in-person team meetings

Budgeting & Reporting

Track and report all operational expenses to the management team

Work within the assigned budget and report discrepancies promptly

Maintenance & External Coordination

Coordinate with external service providers (e.g., pool maintenance, gardening, technicians)

Identify and report repair or upgrade needs

Communication & Relationship Management

Act as the main point of contact for guests, villa owners, and the management company

Maintain positive relationships with suppliers, contractors, and guests

Respond to guest feedback online or in person to uphold reputation

Handle guest emergencies professionally

Candidate Profile:

Previous experience in villa or hospitality management

Strong leadership and communication skills in English (Bahasa Indonesia is a plus)

Proactive, highly organized, detail-oriented, and hands-on

Tech-savvy; able to use digital tools (e.g., PMS).

Flexible with working hours, available on-call when needed

Based in Bali

What We Offer:

Competitive salary based on experience

Supportive and professional team environment

Opportunity to grow with a dynamic company

Training and development opportunities

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Property Manager?

Which of the following languages are you fluent in?

Do you have experience with quality control processes?