Project Manager II – Durham

On Side Restoration Services Ltd.; Massilly; Sur place; CAD 70 000 - 90 000; Plein temps

Résumé du poste

Join a dynamic and growing company that specializes in restoration services following disasters. As a Project Manager, you will play a crucial role in delivering exceptional customer service while leading restoration efforts. This position offers the chance to work in a fast-paced environment, where your problem-solving skills will shine. With a commitment to employee development, this company provides a comprehensive health plan and encourages diversity and inclusion in the workplace. If you're passionate about making a difference and eager for career advancement, this is the opportunity for you!

Prestations

Employee Assistance Program

RRSP Matching

Comprehensive Health Plan

Extended Medical Benefits

Dental Insurance

Long-term Disability Insurance

Life Insurance

Qualifications

• 3+ years as a Project Manager in a restoration company.
• Strong written and verbal communication skills essential.

Responsabilités

• Provide superior customer service and manage restoration staff.
• Assess damage and determine scope of work.

Connaissances

Customer Service

Project Management

Problem Solving

Communication Skills

Self-Motivation

Formation

3+ years in Project Management

IICRC Certification (willingness to obtain)

Outils

Xactimate

MS Office

Description du poste

Due to the severe weather events in Ontario, we are currently experiencing higher-than-normal call volumes. We appreciate your patience.

Compensation: $70,000 – $90,000* /year (full-time / permanent)

Looking for your opportunity? No, really, are you looking to start a new career with a stable company in a growing industry? This could be your opportunity. On Side Restoration is looking for people who can recognize an open door when they see it!

Project Managers are responsible for:

• Superior customer service interactions with property owners, businesses, and families (often including family pets!), ensuring they know what’s happening and what we’re doing to get their lives back to normal.
• Assessing damage and determining the scope of work needed to fix it and provide an estimate. We’ll train you on Xactimate (a fancy estimating program), and introduce you to our vendor partners and internal experts so you can get an approved scope of work.
• Managing and Directing Restoration Staff in a supportive team environment during:
  • Disaster remediation efforts (ex. water damage, fire & smoke damage, weather damage)
  • Cleaning & packing
  • Rebuilding
  • Project completion
• Working with Insurance adjusters to ensure a seamless experience for the insured when a claim is filed (this will make way more sense later, we promise).
• Quality control of all aspects of the job.
• The job, you own it, it’s essentially a reflection of you at the end of the day.

What you bring:

• At least 3 years as a Project Manager in a restoration company.
• Willingness to learn and be teachable (we’ll get you certified through the IICRC, we’re sure you’ll Google that cause you’re ambitious!).
• A passion for customer service with strong written and verbal communication.
• Be self-motivated and goal oriented (remember, you’re looking for opportunity, it doesn’t look for you).
• Open to working after hours and on weekends (disasters don’t happen on a schedule).
• Problem solving and priority management skills.
• Computer skills, you’ll be working in an MS Office environment.
• Clean criminal record.

Other things that will help you get the most out of this opportunity:

• You find enjoyment working in a fast-paced and changing environment.
• You have an ongoing commitment to self-development (you really are in charge of your own career).
• Having previous business development experience is an asset.
• You’re willing (but not required) to travel within Canada to support cross-region Teammates. Disasters happen all over and sometimes we need to support our teams in other locations. If you’ve always wanted to travel for business, this is your chance!

Of Note:

• Disasters can strike at any time so after hours on-call work is a requirement. It’s on a rotating schedule though so it’s not that bad. Plus, you literally get to be a hero to customers every time you show up! When was the last time that happened in a customer service position?
• *Salary estimates provided in this job posting cover all locations. Total compensation will be discussed at the time of interview and determined by factors such as region, branch size, experience and education.

What’s in it for you?

We’re an established company in a growing industry and we need awesome people! We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, RRSP matching and a comprehensive health plan which includes extended medical (ex. chiropractic, massage, acupuncture, vision) dental, long-term disability (LTD) and life insurance. At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

Get on our side!

Both major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry, this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years!

We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 2,000 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition!