Project Manager - Customer Onboarding

DQE Software; Levallois-Perret; Hybride; EUR 45 000 - 65 000; Plein temps

Résumé du poste

DQE Software, un leader dans le domaine des données clients, recherche un Project Manager pour diriger des projets d'implémentation SaaS. Ce rôle implique la gestion de divers projets tout en interagissant étroitement avec les équipes internes et les clients. Le candidat idéal est autonome, structuré et possède une solide expérience en gestion de projets dans un environnement dynamique.

Prestations

Salaire compétitif et bonus basé sur la performance

Modèle de travail hybride

25 jours de congé avec 11-12 jours de RTT

Subvention des transports publics (50%)

Assurance santé complète

Budget annuel pour l'apprentissage et le développement

Qualifications

• 5 ans d'expérience en gestion de projets SaaS.
• Bilingue en français et en anglais.
• Compétent dans la gestion de plusieurs projets.

Responsabilités

• Diriger des projets d'implémentation de bout en bout pour divers clients.
• Gérer les délais, risques et effectuer les tests d'acceptation.
• Améliorer les méthodes d'onboarding et d'implémentation.

Connaissances

Gestion de projets SaaS

Communication

Gestion de plusieurs projets

Résolution de problèmes

Compréhension des APIs

Utilisation de Jira

Utilisation de Zendesk

Outils

Jira

Zendesk

Description du poste

DQE is a SaaS vendor specializing in customer data quality. Our innovative solutions, DQE DataQ and DQE Unify, are used by over 800 companies including LVMH, Carrefour, EDF, Toyota, and Belron to improve data reliability and drive better customer experiences and business performance.

With 25% annual growth and a goal to reach 20M in revenue by 2026, DQE is a key player in digital transformation across France and international markets.

About the role

As a Project Manager at DQE, you'll be at the heart of our customer onboarding process. Your mission: lead software implementation projects from start to finish, from kickoff to go-live, ensuring our customers are up and running smoothly, on time, and with real value.

You'll manage a mix of enterprise and mid-market projects across industries, working with internal teams (R&D, Product, Support, Sales) and directly with clients. You'll also help improve our internal processes and support the team in pre-sales consulting and ticketing when needed.

This role is perfect for someone who is structured, autonomous, great with clients, and knows how to drive SaaS projects in a fast-paced international environment.

What you'll do

Project Delivery

• Lead end-to-end implementation projects for clients from diverse industries
• Run kick-offs, manage scopes and timelines, align all stakeholders
• Coordinate with tech, product, and support teams
• Track progress, manage risks, handle User Acceptance Testing (UAT), and client training
• Configure our platform to match customer needs
• Ensure documentation of work and clean handovers to Customer Success & Support
• Work with Customer Success to ensure smooth transition between implementation and long-term account management
• Collaborate with Product and R&D on improvements and escalations
• Identify upsell opportunities with Sales and Customer Success
• Translate technical topics into clear business language

Process & Team Support

• Standardize and improve onboarding and implementation methods
• Maintain clear documentation and share updates regularly
• Support presales and solution consulting as needed
• Use tools like Jira, Zendesk, etc., to manage delivery efficiently

Skills & Capabilities

We are looking for a candidate with the following profile; however, you don't need to tick every box if you believe you're a good fit and are excited about the role. We would love to hear from you.

• 5 years of experience in SaaS project management or delivery
• Fluent in French & English, strong communicator
• Confident managing multiple projects simultaneously
• Good understanding of APIs, batch jobs, web services, etc.
• Experience with CRM or e-commerce tools (Salesforce, Magento, etc.)
• Proactive problem-solver, structured, and autonomous

What we offer

• Competitive salary and performance-based bonus
• Hybrid work model (3 days onsite, 2 days remote) from our beautiful new office in Levallois-Perret
• 25 days holiday with 11-12 days of RTT
• Public transport subsidy (50%)
• Comprehensive health insurance (100% for one person, 50/50 for a family)
• Annual learning and development budget
• A complete onboarding plan over several months
• A collaborative, fast-paced culture focused on innovation, impact, and wellbeing

Key Skills

Project Management Methodology, Project/Program Management, Construction Estimating, Construction Experience, PMBOK, Visio, Construction Management, Project Management Software, Microsoft Project, Project Management Lifecycle, Contracts

Employment Type : Full Time

Experience : 5+ years

Vacancy : 1