Project Engineer

contentguru; Bordeaux; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

Content Guru, located in Bordeaux, is looking for a Project Engineer to join our team. This entry-level role is perfect for a technical graduate keen to start a career in technology. Responsibilities include configuring cloud services and managing multiple projects simultaneously to provide exceptional customer service.

The ideal candidate will have a Bachelor's Degree in a STEM field, strong analytical skills, and a passion for technology. We pride ourselves in being an inclusive employer committed to supporting our workforce.

Qualifications

• Bachelor's Degree or equivalent in a relevant field or substantial alternative experience.
• Genuine interest in a career in technology.
• Good oral and written communication skills.

Responsabilités

• Configure services for omni-channel cloud communications.
• Manage multiple provisioning projects concurrently.
• Prepare and execute test plans and scripts.

Connaissances

Strong analytical skills

Customer service skills

ICT skills/computer literacy

Problem-solving skills

Formation

Bachelor’s Degree in STEM, Computer Science or related subject

Description du poste

Content Guru is a world-leading cloud customer service provider. Our seamless omni-channel solutions have supported businesses across the globe in providing exceptional customer service. As we expand globally, we are looking for a Project Engineer to join our exceptional team in Porto.

The Project Engineer prepares and equips systems to provide new services to users, working within provisioning frameworks and quality assurance mechanisms to build and deliver exciting and powerful services for a huge range of clients. The Project Engineer is an entry level role, ideal for a talented technical graduate looking to carve out a career in technology.

As a Project Engineer, you will be responsible for:

Configuring Services

• Configure aspects of a customer’s services for omni-channel cloud communications.
• Manage customer’s telephony and omni-channel estate.

Multi-task

• Manage and execute a large number of concurrent provisioning projects, while tracking & analysing progress.
• Ensure the technical tasks in the provisioning process are handled quickly and efficiently.
• Utilise knowledge and understanding of test tools, methodologies and techniques.
• Prepare, maintain and execute test plans and scripts for storm services with the ability to adapt to customer requirements.

Effective communication

• Liaise with Project Managers to ensure delivery dates are met, and to resolve order processing issues and account enquiries, providing regular and proactive updates.
• Communicate in a clear and concise manner without using technical jargon.
• Interpret customer orders.

The successful candidate will demonstrate:

• Bachelor’s Degree or equivalent in a STEM, Computer Science or related subject, or substantial alternative experience.
• A genuine interest in a career in technology.
• Strong analytical and customer service skills.
• Strong levels of ICT skills/computer literacy.
• Good oral and written skills.
• Strong problem solving skills.

We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.