Program Manager

TN France; France; Sur place; EUR 45 000 - 85 000; Plein temps

Résumé du poste

An established industry player is seeking a dynamic Engagement Manager to drive digital transformation for clients. In this pivotal role, you will leverage your expertise in software solution design and project management to ensure successful project delivery and client satisfaction. You will collaborate with cross-functional teams and manage complex projects while maintaining strong client relationships. This opportunity offers the chance to work with renowned brands and contribute to impactful digital solutions, making it ideal for results-driven professionals eager to make a difference in the digital landscape.

Qualifications

• Experience in leading software solution design and project management.
• Familiarity with web programming languages and software development lifecycle.

Responsabilités

• Manage client expectations and assist sales with business development.
• Oversee project aspects and ensure client satisfaction.
• Proactively manage project scope and changes.

Connaissances

Problem-solving

Teamwork

Communication

Negotiation

Agile methodologies

Formation

University degree in IT

College diploma in Business Administration

Degree in Engineering

Outils

Salesforce Commerce

Sales Cloud

Description du poste

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OSF Digital is a leading digital transformation firm with a global presence in 30+ countries and over 2000 employees. Our passion is helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing expertise in enterprise connected commerce, OSF guides brands through their entire digital transformation journey. We work daily with some of the largest and most well-known firms worldwide, creating meaningful customer experiences. We believe that uniting as one team with a shared vision can revolutionize how our customers work.

Responsibilities

1. Present insights into and manage current clients' expectations; assist the sales team with business development activities.
2. Monitor and analyze internal and external environments to evaluate strategy feasibility, progress, and identify opportunities and risks.
3. Understand clients' operations and systems critically.
4. Present solutions to clients.
5. Visit clients on-site for proposals and requirements meetings.
6. Participate in and facilitate ongoing client meetings to ensure satisfaction.
7. Manage complex projects, working closely with stakeholders and customers at various levels, assigning tasks, and monitoring progress.
8. Oversee all aspects of projects, including understanding contracts, creating Statements of Work (SOW), and achieving project scope.
9. Resolve escalations and perform root cause analysis for positive outcomes.
10. Proactively manage changes in project scope with the Project Manager; identify crises and develop contingency plans.
11. Ensure the development team is updated on project changes.
12. Manage a team of project managers, responsible for overall delivery of each account.
13. Maintain a positive, constant connection with clients.

Requirements

• Results-driven, customer-focused, articulate, and analytical professional with strong problem-solving, teamwork, and communication skills.
• Experience in leading software solution design, business development, project transition from presales to delivery, and sales support, including development and rollout of new solutions.
• Negotiation and consulting skills are advantageous.
• Experience with Agile software development methodologies.
• Relevant experience as a Program and/or Engagement Manager, covering presales, account development, and software development lifecycle.
• Previous project management experience focusing on implementation, integration of various software applications.
• Experience managing remote/distributed teams and working with cross-functional teams.
• Experience managing eCommerce and multi-technology projects.
• University degree or college diploma in IT, Business Administration, or Engineering.
• Familiarity with web programming languages, technologies, and the software development lifecycle.
• Experience with Salesforce Commerce and Sales Cloud is a plus.