Professional Services Consultant

Nexthink; Paris; Hybride; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Nexthink is seeking a Professional Services Consultant who will implement software solutions that meet customer expectations. The role involves technical expertise, strong communication skills, and a commitment to customer satisfaction within a dynamic hybrid work model. Enjoy benefits like unlimited vacation and training reimbursements while being part of an international team.

Prestations

Health insurance employee-employer paid options

Flexible Hours and unlimited vacation

50% reimbursement on your Pass Navigo

Reimbursement for fitness and gym memberships

16 weeks of fully paid leave for primary caregivers

Qualifications

• Minimum of 5 years of experience in a software consulting role.
• Fluent in English and French.
• Experience with Cloud deployments and Digital Transformation projects.

Responsabilités

• Install and configure Nexthink products according to customer requirements.
• Educate clients on leveraging Nexthink to maximize digital experience.
• Collaborate with internal teams and partners to improve service delivery.

Connaissances

Troubleshooting

Technical Knowledge of IT Operations

Communication

Teamwork

Customer-Facing Skills

Description du poste

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight, allowing them to see, diagnose, and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to enable IT to move from reactive problem solving to proactive optimization, Nexthink helps its over 1,300 customers deliver better digital experiences to more than 18 million employees. Headquartered in Lausanne, Switzerland, and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Job Description

The Professional Services Consultant is a key member of the services organization and acts as a customer-facing representative of Nexthink. The role involves ensuring that the company's products are implemented within customer organizations to meet or exceed expectations regarding the solution's technical and business benefits.

This role requires a dedicated and enthusiastic individual with strong technical and communication skills, capable of establishing and maintaining trusted advisor relationships. Travel to and work from customer sites is essential as needed.

1. Maintain technical expertise and current best practices to implement and operate all of Nexthink’s products at an advanced level during projects.
2. Install and configure Nexthink solutions according to the design and prepare all relevant technical deliverables.
3. Implement all technical aspects of service delivery to standard quality levels.
4. Educate and empower customers to fully adopt and utilize the solution.
5. Understand customer requirements to advise and implement suitable Nexthink solutions following industry best practices.
6. Commit to customer satisfaction and building referenceable relationships.
7. Collaborate with internal teams (sales, pre-sales, support, product management) and partners.
8. Continuously enhance technical knowledge and skills.
9. Contribute to community forums by posting articles and sharing knowledge.

Qualifications

• At least 5 years of experience in a software consulting role.
• Strong troubleshooting skills and knowledge of IT operations and ITIL.
• Experience with Digital Transformation projects, preferably related to End-User computing.
• Excellent knowledge of Microsoft Windows clients and applications; MacOS experience is a plus.
• Desired experience with Cloud deployments (architecture, security including SSO, APIs).
• Awareness of current industry standards and regulations (ISO27k, PCI-DSS, GDPR, NIST).
• Ability to quickly learn new technologies independently.
• Excellent communication, customer-facing, and teamwork skills.
• Enthusiasm for working in an international, collaborative, and fast-paced environment and learning new technologies.
• Fluent in English and French.

Additional Information

Nexthink is pioneering a global IT market category that shapes the future of work by providing clients with total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback, enabling IT teams to solve complex challenges and create productive, satisfying workplaces.

With over 1,000 employees across 5 continents, Nexthink operates as one team, embracing diversity and inclusion, with over 75 nationalities represented. We offer a dynamic environment with numerous benefits, including a permanent contract, competitive compensation, flexible work arrangements, professional development resources, and comprehensive health and wellness benefits.