Production Chain Owner for Rates, FX & Credit

Natixis; Paris; Hybride; EUR 60 000 - 100 000; Plein temps

Résumé du poste

Une entreprise de premier plan dans le secteur financier cherche un expert en supervision des indicateurs de risque commercial. Dans ce rôle, vous serez le point de contact principal pour les lignes de métier Rates, FX et Credit, en veillant à la qualité des interactions IT et à la satisfaction des utilisateurs. Vous aurez l'opportunité de travailler dans un environnement hybride, inclusif et collaboratif, avec des avantages tels que des jours de télétravail, des programmes de développement de carrière et un engagement envers des causes sociétales. Rejoignez une équipe où votre expertise fera la différence et où vous pourrez évoluer tout au long de votre carrière.

Prestations

Télétravail (10 jours par mois)

Jours de RTT (15 à 17 jours par an)

Services sur site (restauration, gym, conciergerie)

Bonus annuel

Plan d'épargne entreprise

Participation et contributions

Qualifications

• 10 ans d'expérience dans des postes similaires.
• Maîtrise de l'anglais au niveau B2.

Responsabilités

• Assurer la qualité des interactions IT avec le business et gérer les incidents majeurs.
• Développer une expertise de domaine au sein des équipes IT pour une amélioration continue.

Connaissances

Gestion des incidents majeurs

Orientation client

Compétences en communication

Amélioration continue

Satisfaction commerciale

Description du poste

Within CIO CIB - Global Markets, you join the "Business Risk Indicator Supervision" team led by Charles-Edouard Fourmaintraux, as head of the "Rates" production chain.

You are the primary point of contact for the Rate, FX and Credit business lines for production topics. Your responsibilities include improving and aligning the level of service provided to the business with IT investments, coordinating business processes in alignment with the business organization, managing interactions with business stakeholders, providing a transversal vision of IT value stream components, and delivering quality IT Run reporting to business users and the IT Management Board.

Your daily tasks are to:

1. Ensure the quality of IT interactions with the production business by overseeing the major incident management process within the IT teams;
2. Ensure communication with the business is of good quality and coordinate impacts on the business in case of major incidents;
3. Verify business user satisfaction with IT management services through ongoing interactions and regular satisfaction surveys;
4. Develop domain expertise and knowledge within IT teams to ensure continuous improvement;
5. Manage IT production reports and service level tracking by following end-to-end business processes, implementing the indicator pack to accurately monitor production quality, holding regular meetings with the business to review major incidents and remediation plans, and liaising with operational risks to report on the progress of remediation plans;
6. Monitor cross-functional IT events with other departments, domains or application support, respond to a business user’s concerns or problems, and coordinate requests/incidents from VIP/VOP users reported in the context of monitoring major events, processes and customer escalation;
7. Develop domain expertise and knowledge within IT teams and ensure teams participate in incident resolution action plans close to business users for continuous improvement.

Transformative Finance

The position is based in Paris and includes 10 days of teleworking per month, 15 to 17 days of RTT per year, and on-site services such as catering, gym, or corporate concierge. Our remuneration consists of a fixed amount, an annual bonus, a corporate savings scheme including profit-sharing, participation, and contributions.

As a Top Employer, we put our people first. Internal mobility, career development, and training programs allow you to grow and thrive throughout your career.

You work in a hybrid, inclusive, and collaborative work environment.

You also have the opportunity to make a commitment to society and the causes that matter to you through our corporate foundation.

About the recruitment process

You will be contacted by one of our recruiters before meeting our business experts (manager, team member, or business line member).

Required Skills / Qualifications / Experience

About you: If you recognize yourself in the following description, you are made to work with us!

You have at least 10 years of experience in similar positions.

You are familiar with:

1. Functional and technical aspects of business issues;
2. Principles of continuous improvement.

You are:

1. Recognized for your customer orientation and focused on commercial satisfaction;
2. Excellent communication and synthesis skills;
3. Rigorous and responsive.

You master English with a B2 level.

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