Product Support Lead - AML web3 platform - Full remote

TN France; Nantes; À distance; EUR 40 000 - 80 000; Plein temps

Résumé du poste

Join a forward-thinking startup in the web3 ecosystem as a Product Support Lead. This full remote position offers an exciting opportunity to leverage your technical expertise and interpersonal skills to help customers maximize their experience with a cutting-edge digital identity platform. You'll play a key role in improving processes, gathering customer feedback, and supporting a growing customer success team. If you're passionate about problem-solving and thrive in a fast-paced, multicultural environment, this role could be your next big career step. Be part of a strong team dedicated to innovation and excellence.

Qualifications

• 3+ years of experience in technical support or customer success.
• Excellent written and interpersonal skills.
• Strong project management capabilities.

Responsabilités

• Help customers derive value from the solution as a product expert.
• Contribute to improving processes and the product based on customer feedback.
• Build templates, processes, and documentation for customer success.

Connaissances

Technical support in SaaS

Project management

Interpersonal skills

API knowledge

SDK knowledge

Description du poste

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Product Support Lead - AML web3 platform - Full remote, Nantes

Client: Data Recrutement

Location:

Job Category: Customer Service

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EU work permit required:

Yes

Job Reference:

Job Views:

1

Posted:

06.05.2025

Expiry Date:

20.06.2025

Job Description:

The Startup :

A digital identity and compliance management platform for web3

The startup belongs to a web3 ecosystem of 5 startups

• The product went live in November 2023 with great success

Offices in Switzerland, France, and Holland

Strong multicultural team coming from top companies in Europe

Full remote position

Position :

The company is looking for a senior Product Support to join the product team.

• Reporting : Head of Product
• Internal interaction: Product, Tech, Compliance

In this role you will:

• Help customers derive value from the solution by being a product expert and problem solver
• You are a true product expert who is technically savvy to conduct investigations and an essential resource for colleagues and customers.
• You’ll contribute to improving processes and the product, such as transmitting customer feedback, suggesting efficiency improvements, and introducing new tools
• You take initiative and love investigating and solving problems to answer questions. This is not basic customer service.
• Strive for scale by building templates, processes, and documentation
• Help build a customer success & support team to scale the organization

Requirements

You have 3+ years of experience in one or more of the following: Technical support in SaaS, Technical CSM...

You have excellent written and interpersonal skills.

You possess general technical know-how (API, SDK) and an affinity for learning new software.

You have strong project management skills.

You are comfortable working in a remote, fast-paced environment as part of an international team.