Product Support Engineer (M/F) - Ben Guerir/Marrakech, Morocco

Michael Page (France); France; Sur place; EUR 20 000 - 30 000; Plein temps

Résumé du poste

Une entreprise leader dans le domaine de la fabrication d'équipements de construction recherche un Ingénieur Support Produit pour une opportunité à Ben Guerir/Marrakech. Vous serez responsable de fournir un soutien technique et de former les équipes sur site, tout en maintenant des relations solides avec les clients. Ce rôle requiert une expertise en maintenance d'équipements lourds, une communication efficace et la capacité de travailler dans des environnements multiculturels.

Qualifications

• Fortes compétences techniques en maintenance et réparation d'équipements lourds.
• Fluent en anglais, arabe et français; espagnol souhaitable.
• Capacité à fournir un soutien pratique aux équipes sur site.

Responsabilités

• Fournir un support technique aux équipes de terrain et aux clients.
• Former le personnel de service sur site.
• Superviser la maintenance mécanique et électrique.

Connaissances

Expertise technique

Communication claire

Leadership

Méthodologie structurée

Adaptation multiculturelle

Outils

MS Office

Description du poste

• World's leading construction equipment manufacturer
• Technical expertise in heavy equipment

À propos de notre client

Our client is one of the world's leading construction equipment manufacturers, with over 150 companies worldwide offering high-quality, user-oriented products and services.

We are currently recruiting a Product Support Engineer (M/F) on behalf of our client for a position based in Ben Guerir/Marrakesh, Morocco.

Description

As a Product Support Engineer, your responsibilities will be :

• Provide technical support to field service teams and customers, ensuring compliance with safety standards and best maintenance practices.
• Represent the company professionally on-site, maintaining strong relationships with clients and service teams.
• Guide and train on-site service personnel through practical, hands-on support and knowledge transfer.
• Perform and supervise mechanical and electrical maintenance, repairs, troubleshooting, and equipment performance testing.
• Recommend preventive and predictive maintenance strategies to enhance equipment reliability and longevity.
• Share updates on technical improvements, advise on spare parts, tooling, and optimal equipment usage.
• Coordinate major operations such as machine assembly, commissioning, and major component replacements.
• Prepare and submit detailed reports on activities, inspections, failures, and improvement suggestions.

Profil recherché

To excel in this role, you:

• Have strong technical expertise in the maintenance and repair of heavy equipment.
• Apply a structured, methodical approach to troubleshoot and resolve issues.
• Communicate clearly and effectively, both verbally and in writing, with teams and customers.
• Demonstrate leadership and are capable of guiding and supporting on-site teams.
• Are proficient in MS Office tools (Word, Excel, Outlook).
• Are cost-conscious and ensure activities remain within budget.
• Are fluent in English, Arabic and French; proficiency in Spanish is a plus.
• Adapt easily to multicultural environments and perform well under pressure.

Conditions et Avantages

Depending on the profile.