Product Support Engineer (M/F) - Ben Guerir/Marrakech, Morocco

Michael Page (France); France; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

An established industry player is seeking a Product Support Engineer to join their dynamic team. This role involves providing crucial technical support to field service teams and ensuring compliance with safety standards. You will guide and train on-site personnel while performing maintenance and repairs on heavy equipment. The ideal candidate will possess strong technical expertise, excellent communication skills, and the ability to adapt to multicultural environments. Join this innovative firm and contribute to enhancing equipment reliability and performance in a challenging yet rewarding environment.

Qualifications

• Strong technical expertise in heavy equipment maintenance and repair.
• Ability to communicate effectively with teams and customers.

Responsabilités

• Provide technical support to field service teams and customers.
• Perform and supervise mechanical and electrical maintenance and repairs.
• Prepare detailed reports on activities and inspections.

Connaissances

Maintenance of heavy equipment

Troubleshooting

Technical support

Communication skills

Leadership

Cost management

Multicultural adaptability

Outils

MS Office (Word, Excel, Outlook)

Description du poste

• World's leading construction equipment manufacturer
• Technical expertise in heavy equipment

À propos de notre client

Our client is one of the world's leading construction equipment manufacturers, with over 150 companies worldwide offering high-quality, user-oriented products and services.

We are currently recruiting a Product Support Engineer (M/F) on behalf of our client for a position based in Ben Guerir/Marrakesh, Morocco.

Description

As a Product Support Engineer, your responsibilities will be :

• Provide technical support to field service teams and customers, ensuring compliance with safety standards and best maintenance practices.
• Represent the company professionally on-site, maintaining strong relationships with clients and service teams.
• Guide and train on-site service personnel through practical, hands-on support and knowledge transfer.
• Perform and supervise mechanical and electrical maintenance, repairs, troubleshooting, and equipment performance testing.
• Recommend preventive and predictive maintenance strategies to enhance equipment reliability and longevity.
• Share updates on technical improvements, advise on spare parts, tooling, and optimal equipment usage.
• Coordinate major operations such as machine assembly, commissioning, and major component replacements.
• Prepare and submit detailed reports on activities, inspections, failures, and improvement suggestions.

Profil recherché

To excel in this role, you:

• Have strong technical expertise in the maintenance and repair of heavy equipment.
• Apply a structured, methodical approach to troubleshoot and resolve issues.
• Communicate clearly and effectively, both verbally and in writing, with teams and customers.
• Demonstrate leadership and are capable of guiding and supporting on-site teams.
• Are proficient in MS Office tools (Word, Excel, Outlook).
• Are cost-conscious and ensure activities remain within budget.
• Are fluent in English, Arabic and French; proficiency in Spanish is a plus.
• Adapt easily to multicultural environments and perform well under pressure.

Conditions et Avantages

Depending on the profile.