Product Support Engineer (Blockchain)

Kiln; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Kiln is looking for a Product Support Engineer to enhance customer relationships within EMEA by ensuring seamless integration of our API-first products. This full-time role involves onboarding clients, addressing technical inquiries, and maintaining comprehensive documentation. Join a fast-paced, innovative team at the forefront of DeFi and staking technology.

Prestations

Equity share options

Flexible holiday

Internet connection paid

Overseas tech conferences budget

Qualifications

• 2 years technical customer support experience in a B2B software company.
• Experience with API troubleshooting and software implementation.
• 1 year experience in web3 blockchain and cryptocurrency.

Responsabilités

• Onboard and train business clients on staking services.
• Provide technical support and troubleshoot client inquiries.
• Contribute to knowledge base and documentation.

Connaissances

Outstanding communication skills

Technical troubleshooting

Prioritizing support tickets

Outils

Postman

Description du poste

Full time / Paris or London or remote from Western Europe

Kiln is now part of the prestigious French Government program #FT120 from La French Tech !

As a Product Support Engineer you will own relationships with our customers based in the EMEA (and some prospects) while working closely with the GTM team as well as the Product and Engineer teams. Your objective will be to ensure customers successfully integrate our API-first products ( and continuously improve their staking / DeFi activities.

Responsibilities

Onboarding and training : Help business clients understand the staking process available options and how to use Kilns staking services effectively.

Technical support : Address client inquiries related to staking troubleshoot any issues they may encounter and guide them through the resolution process.

Platform updates and enhancements : Communicate new features updates and improvements to the staking platform ensuring clients understand how these changes may impact their staking activities.

Knowledge base and documentation : Contribute to and maintain a comprehensive knowledge base of staking-related information including FAQs guides and tutorials to help clients quickly find answers to their questions.

Requirements

2 years of technical customer support experience in a B2B software company including customer onboarding troubleshooting and user training.

Proven experience with API troubleshooting software implementation testing and deployment processes.

Experience with Postman or another API testing tool.

Strong ability to prioritize and resolve support tickets effectively.

Outstanding communication skills across all channels.

1 year of experience in web3 blockchain and cryptocurrency or proven personal experience (eg. side project hackathon...) with solid understanding of protocols staking and DeFi.

Fluent (written and spoken) in English

Nice-to-have :

Experience working in a fast-growing startup.

Genuine interest in Web3 blockchain cryptocurrency and smart contracts

Check our Tech Blog and Open-Source Contribution Kiln :

Kiln is the leading enterprise-grade rewards platform that enables institutional customers to stake assets and integrate staking & DeFi functionality into their offerings. Our API-first platform provides fully automated validators staking & DeFi protocols access and comprehensive data and commission management.

With $11 billion in crypto assets staked through our platform Kiln has established a strong presence on Ethereum managing over 5% of the network through 45000 validators all with zero slashing events.

Kiln serves more than 140 leading customers including Binance BitGo Coinbase Fireblocks NuBank Revolut VanEck and TrustWallet.

Our team of 90 ecosystem enthusiasts brings experience from industry leaders like Google Circle Ledger Chainalysis and other prominent technology and cryptocurrency companies.

Weve raised $30M in total funding from prominent investors including 1kx Illuminate Financial Consensys Wintermute Kraken Ventures.

Join Kiln and help us make the web more secure stable decentralized and fair!

How Kiln will support you :

At Kiln our values drive us : Technical Excellence ensures top security and usability; Innovation-Driven Meritocracy elevates groundbreaking ideas; Trust and Transparency build reliability through open communication; and People First keeps our team and clients at the heart of everything we do.

A fast-paced bureaucracy-free work environment

Equity share options in the business : if Kiln succeeds we all succeed!

Flexible holiday

Internet connection paid

Overseas tech conferences budget

Kiln is an Equal Opportunity Employer

We are committed to fostering an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from all backgrounds including women or persons with disabilities.

Our thorough process ensures the best fit for both you and Kiln and we strive to make each step valuable and efficient.

Take-home test (

Technical Interview (60 min)

Core Values Interview (45 min)

Founders Interview (30 min)

Offer!

Your personal information will be securely stored in our Applicant Tracking System (ATS) and will not be shared with external parties. We comply fully with GDPR regulations to protect your data and privacy.

Please note that we do not sponsor visas for persons without work authorization in the UK / EU. This role is for full-time employees only (no B2B or contractors). Thank you!

Key Skills

Document Controlling,Cost Accounting,Business Administration,Database,Art

Employment Type : Full-Time

Experience : years

Vacancy : 1